Customer Account Manager

Acquia

4h•$55,000 - $60,000

About The Position

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it! We are seeking an ambitious Customer Account Manager whose primary focus is driving upsell and expansion revenue across a high-volume portfolio of existing customer accounts. In this role, you will proactively prospect for and close new opportunities within your book of business, while owning the entire customer relationship end to end, liaising with our internal Customer Success and Support teams to resolve issues and partnering with Acquia's Renewal Managers to ensure successful subscription renewals. As the primary advocate for the customer within Acquia, you'll ensure a positive overall experience, but your success in this role will be measured first and foremost by your ability to identify and close expansion opportunities across a large, diverse book of business. This position is designed for a driven, detail-oriented professional who thrives in a fast-paced, high-activity environment and enjoys collaborating across Sales, Customer Success, Support, and Finance to deliver results at scale.

Requirements

1-2 years of experience in a customer-facing role with a proven track record of interacting with internal and external stakeholders.
Ability to drive account retention and identify expansion opportunities with minimal oversight.
Strong teamwork, and cross-group collaboration skills; ability to present complex solutions within the context of specific business requirements.
Professional knowledge of MS Office (Word, Excel, PowerPoint) and experience with Salesforce.com or similar CRM tools.
Exceptional attention to detail and the ability to perform effectively under pressure.

Nice To Haves

We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.

Responsibilities

Independently prospect, and identify upsell/cross-sell opportunities with current customers that align with their business needs.
Actively hunt for whitespace in accounts and build pipeline consistently every week.
Apply value-based selling methodology to uncover customer business drivers and pain points, tying every expansion conversation back to measurable ROI and outcomes.
Create and execute comprehensive territory plans to drive both customer retention and upsell opportunities.
Ensure account retention by providing exceptional customer service and fostering trusted long-term client relationships.
Coordinate with business users and procurement to ensure timely expansion of accounts while maintaining accuracy in the Sales database and CRM systems.
Manage high volume of accounts, multiple systems, administrative tasks, and conflicting priorities in a fast-paced environment.