Customer Account Manager - Mid Market

HackerRank Careers•Santa Clara, CA

3d•$140,000 - $160,000•Hybrid

About The Position

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the team We are seeking a Customer Account Manager who is deeply committed to customer success and passionate about guiding them through every stage of their journey, driving meaningful outcomes and lasting partnerships. The Account Management Team plays a key role in supporting HackerRank’s growing customer base by partnering with small and mid-sized businesses as they adopt and scale their technical hiring processes. The team focuses on delivering consistent value through repeatable account motions, strong customer relationships, and reliable renewal execution. We are a collaborative, driven group that takes pride in helping customers succeed at scale. About the role We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank. In this role, you will manage a portfolio of Mid Market customers, ensuring consistent adoption, smooth renewals, and a positive overall experience. You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities, with guidance from senior team members.. This position is Full-Time and Hybrid in Santa Clara, CA.

Requirements

3+ years of experience in a customer-facing role within a SaaS or technology environment, such as account management, customer success, or technical support.
Organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.
Customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience.
Ability to translate complex technical concepts and solutions into clear, accessible language for both technical and non-technical stakeholders.
Strong written and verbal communication skills, with the ability to explain concepts clearly.

Nice To Haves

Familiarity with HR Tech, recruiting tools, or developer-focused products.
Comfort engaging with day-to-day customer contacts in Engineering teams.
A collaborative mindset. You work seamlessly across teams, bringing together Support, Product, and Sales to ensure customer needs are met.
Prior software development experience or an academic background in computer science.

Responsibilities

Manage a portfolio of Mid Market customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.
Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively.
Support renewal conversations and standard contract processes, escalating complex scenarios as needed.
Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
Identify basic expansion or usage opportunities and partner with senior team members when appropriate.
Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.
Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience.