Customer Account Manager, Global Nuclear Fuel

GE Vernova•Wilmington, NC

1d•$114,100 - $190,200•Onsite

About The Position

Customer Account Manager for GE Vernova Hitachi Nuclear’s commercial nuclear fuel joint venture (Global Nuclear Fuel). In this role, you will provide primary customer interface for assigned nuclear fuel accounts. You will manage and execute complex fuel and fuel service delivery matters, develop long-term account strategic planning, and help drive the overall commercial account business strategy.

Requirements

Bachelor's Degree from an accredited college or university
Minimum of 5 years of experience in areas related to nuclear operations, nuclear products / services contract management, nuclear fuel licensing/design, nuclear fuel performance, nuclear fuel manufacturing, or quality assurance
Minimum of 5 years of project / technical leadership and/or management experience.
Ability and willingness to support customers outside regular workday hours.
Ability to travel domestically and internationally as needed (approximately 1–2 times per quarter) to customer sites.
Demonstrated computer adeptness, including word processing, Power Point, web-based applications, and spreadsheet skills; Project Management tools including Primavera 6, PowerMax, Oracle ERP

Nice To Haves

Bachelor's Degree in a technical discipline from an accredited college or university
Experience in Project Management, contract negotiation, and administration
Strong business acumen; ability to develop win-win solutions
Fuel analysis and / or Fuel manufacturing experience
Nuclear Quality experience
Demonstrated proficiency in customer interactions
Strong interpersonal and communication skills; cross-functional team experience
Lean operational experience (lean daily management, kaizens, leader standard work)

Responsibilities

Be the primary customer interface for assigned fuel accounts on all matters relating to fuel supply and related services, including authorization, scheduling, and delivery of design, fabrication, engineering, and licensing for those customer accounts.
Act on GNF’s behalf and own resolution of all fuel-related customer matters.
Lead executive-level customer interactions (Management Review Meetings, etc.).
Develop and grow key customer relationships and contacts.
Take ownership of a wide range of customer issues including product delivery, quality, outage-related items, engineering tasks, and various emergent opportunities.
Establish and interpret fuel contract requirements; Conduct contract negotiations on auxiliary items.
Anticipate customer needs and proactively seek orders and commitments.
Partner with Global Nuclear Fuel (GNF) Product Managers and Product Line Leaders on development and implementation of new GNF products.
Partner with GEV Hitachi (GVH) Nuclear Energy Sales team to assure integrated account management of GVH and GNF nuclear customers.
Drive Safety (Integrity/Compliance), Quality (customer satisfaction CSAT), contract execution (Delivery), and Margin (Cost).
Maintain overall project financials and monitor business health, including revenue, invoicing, and contract margin reviews.
Provide project management and interface with Fuel Engineering Services, Manufacturing, Sourcing, Logistics, and GVH, based on business needs.
Lead and participate in Lean projects, Kaizen events, and other quality and productivity improvement initiatives in GNF’s commercial organization.

Benefits

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off