Customer Account Manager - CSP North America

Boeing•Chicago, IL

2d•Onsite

About The Position

Boeing Global Services (BGS) is seeking a 787 Customer Account Manager (Level 5) to join our Component Services Program (CSP) team in Chicago, IL. In this role, the focus will be on diligent and prudent business management, customer management, and enabling the IPT to meet internal and external performance targets (including P&L).

Requirements

5+ years’ experience with Program Management
5+ years’ experience utilizing critical business and financial acumen to manage risks, issues, and opportunities to drive performance
10+ years’ experience developing and maintaining relationships and partnerships with stakeholders (i.e. customers, suppliers, peers and/or partners)
10+ years’ experience developing and executing operating rhythms, integrated program schedules, project plans, and metrics
10+ years’ experience aggregating and analyzing data to develop data driven recommendations to inform business decisions

Nice To Haves

5+ years’ experience working with aerospace aftermarket industry
5+ years’ experience with airline flight operations
5+ years’ experience with Supply Chain
Ability to support phone calls during non-business hours (evenings and early mornings)

Responsibilities

Leads day-to-day customer management responsibilities with accountability to the 787 Program Manager
Manages and improves Customer contract administration, Customer Management, and Operational Health
Aggregates and analyzes data, develops data driven recommendations, actions, solutions, and monitors and manages through completion
Partners with supply chain, supplier management, repair management, engineering, and IT to provide performance oversight on technical, cost, schedule, and quality
Collaborates with key Airline customers and internal stakeholders at various levels including executives on the execution of the Component Services Program contracts
Leads customer contract administration, contract scope, and change management processes.
Manages and communicates contract health (financial, performance)
Leads and integrates the implementation of Program Management Best Practices and lessons learned across the portfolio
Leads cross functional teams and manages projects and key initiatives from start to finish