Virtual - Customer Account Manager Sales Representative

Comcast

5d • Remote

About The Position

Responsible for supporting Comcast Business Services in their efforts to retain and grow our existing customer base. Act as a business partner to existing customers with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution. Works on straight forward tasks using established procedures.

Requirements

• Mobile sales experience preferred
• Sales experience required
• High School Diploma / GED
• 2-5 Years Relevant Work Experience

Responsibilities

• Retain business customers by mining and growing accounts through solution based selling and account management via the telephone.
• Make outbound calls to accounts to achieve sales quota metrics.
• Prepares sales documentation, activity reports and forecasts, as required.
• Creates proposals for customers related to the proposed solution and new sales opportunities.
• Develop customer relationships through regular customer contact via the telephone.
• Drive both sales growth and account retention by introducing various products and services available through Comcast Business.
• Document effectively and accurately conversations and contact information into client management system.
• Work with customers to minimize down-grading or leaving Comcast.
• Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Benefits

• Base Pay: $16.00
• Total Target Compensation (Base Pay plus Targeted Commission): $29.22
• Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
• Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.
• Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
• Additionally, Comcast provides best-in-class Benefits to eligible employees.
• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
• That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the compensation and benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED