Customer Account Manager, C-Store

Dreyer's Grand Ice Cream•,

4d•$90,000 - $110,000•Remote

About The Position

At Dreyer’s Grand Ice Cream (DGIC), a part of Froneri, we are seeking a Customer Account Manager to drive high-impact transformation with household brands. This is an entrepreneurial, fast-paced, and engaging growth assignment. DGIC has a nearly 100-year history in the U.S. with a portfolio of brands including Häagen-Dazs, Drumstick, Dreyer’s/Edy’s, Skinny Cow, OREO®, Outshine, and Frollies. We have experienced tremendous growth, becoming the #1 manufacturer in market in 2024 and recognized as the top manufacturer partner by retail partners. At DGIC, we encourage employees to think like a general manager, providing hands-on exposure to Sales, Marketing, Operations, Finance, and Supply Chain. This role offers the opportunity to stretch skills and fast-track a career in a dynamic environment.

Requirements

Demonstrated ability to take initiative and be proactive in identifying customer issues, recommending solutions, and executing effectively to ensure resolution.
Proven track record in building effective relationships with customers and internal associates.
Strong negotiating skills to create win-win outcomes for the company and customer.
Demonstrated diligence and ability to follow through on all commitments (internal and external stakeholders).
Strong oral, written, and interpersonal communication skills.
Demonstrated ability to achieve performance goals with minimum direction and supervision.
Demonstrated solid forecasting skills and the ability to research data from all internal reporting sites (e.g., IRI, PowerBI, Numertor, Kwikee, Run Report, Trade Rate Report).

Nice To Haves

5+ years experience in a Convenience Store sales environment preferred
Experience in Ice Cream category preferred
College or Undergraduate degree preferred

Responsibilities

Selling, negotiating, and executing business plans.
Leveraging business intelligence data to create selling stories.
Managing internal and external cross-functional departments to support the customer.
Communicating with retailers to collaborate and execute promotions.
Creating new item presentations with data-specific information to gain shelf space.
Creating and consistently modifying sales forecasts in each category.
Negotiating monthly promotions with customers.
Understanding customer contracts and ensuring policy compliance.
Managing trade spend to maximize profitability while maintaining good customer relations.
Collaborating with outside vendors to create promotional synergies.
Analyzing promotion effectiveness through IRI and other data reports.
Monitoring the competitive landscape to ensure exclusivity and deter poaching.
Maintaining all necessary reporting, promotion calendars, and forecast volumes.
Executing all Dreyer’s Grand Ice Cream (DGIC) priorities.
Collaborating with team members to share best practices and drive customer-related initiatives, as well as other functional groups.
Becoming a quality agent by continuously checking products in stores and providing feedback.
Maintaining customer relations through frequent interaction to implement the annual plan, drive execution, gain distribution, activate customer category strategies, shopper marketing, and handle urgent communications.
Identifying gaps between customer plans and customer feedback and proposing resolutions.
Ensuring achievement of agreed customer targets/Key Performance Indicators (KPIs), category growth, sales, customer service, and in-stock levels.