Customer Account Leader Sr

Standard Aero•San Antonio, TX

9d•Onsite

About The Position

Build an Aviation Career You’re Proud Of At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term. As a Senior Customer Account Leader, you’ll serve as the primary liaison between customers and internal teams including operations, engineering, materials, and sales to support product transactions and customer programs. You will help drive customer satisfaction, manage transactional and contractual accounts, and support business objectives through effective communication, coordination, and problem resolution.

Requirements

Bachelor's degree in Business, Engineering, Aviation Management, or a related field; or an equivalent combination of education and experience.
Minimum of 3 years of experience in a customer-facing, commercial, account management, or program support role.
Experience applying negotiation, influencing, conflict resolution, and customer service in a professional environment.
Experience preparing business communications, reports, or customer documentation.
Experience working with cross-functional teams in a business or operational environment.
Experience managing multiple priorities and deadlines in a fast-paced environment.
Experience interpreting technical data from OEMs or regulatory authorities.
Experience using Microsoft Excel for tracking, reporting, or analysis.
Experience using ERP and/or CRM systems (e.g., SAP, Oracle, Salesforce, or equivalent).

Nice To Haves

Aviation, aerospace, or aircraft maintenance industry experience, including exposure to aircraft, engines, components, or MRO operations.
Familiarity with OEM, airline, military, or aerospace customer support environments.
Knowledge of aviation maintenance documentation, production operations, or repair processes.
Strong customer relationship management, negotiation, and conflict resolution skills.
Strong verbal and written communication skills.
Strong organizational and analytical thinking skills.
Collaborative mindset with the ability to build effective working relationships across teams.
Self-motivated with a continuous improvement and learning mindset.
Ability to adapt to changing priorities and business needs.

Responsibilities

Serve as the primary customer contact throughout the MRO lifecycle, including onboarding, requirements gathering, status updates, customer visits, reporting, and issue resolution.
Build strong customer relationships by managing expectations, capturing feedback, and delivering a positive customer experience.
Coordinate support services for engine MRO events, including logistics, rentals, field service, component repairs, and consignment inventory, as applicable.
Coordinate commercial activities including contract execution, work scope definition, and translation of customer requirements into operational plans.
Coordinate and validate customer, commercial, technical, and airworthiness documentation to support successful MRO execution.
Prepare customer estimates and invoices, communicate cost impacts, resolve commercial issues, and maintain accurate records in ERP and CRM systems.
Monitor the financial performance of assigned transactions while maintaining compliance with company policies and supporting business objectives.
Interpret OEM technical documentation, regulatory requirements, and customer maintenance requirements to support assigned programs.
Monitor key performance indicators (KPIs), identify opportunities for continuous improvement, and support StandardAero's Quality, Environmental, and Safety Management System (SMS).