Customer Account Leader - Engine Leasing

Standard Aero•Grapevine, TX

About The Position

Build an Aviation Career You're Proud Of At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. As Customer Account Leader – Engine Leasing, you will provide administration and oversight of engine leasing transactions to ensure contractual compliance, asset availability, accurate billing, track key-performance-indicators and seamless coordination across sales, operations, maintenance and customers.

Requirements

3+ years of customer service experience or related administrative/operations support experience within a manufacturing environment.
Post-secondary education in business administration, aviation, supply chain, finance, or a related field, or an equivalent combination of education and experience.
Must be authorized to work in the US.

Nice To Haves

Experience with contract administration, customer account coordination, billing, invoicing, or similar commercial transactions.
Experience working with ERP systems, databases, or other business systems used to manage customer, asset, inventory, or transaction information.
Proficiency with Microsoft Office, including Excel, Word, and Outlook.
Familiarity with Honeywell, Pratt & Whitney, Rolls-Royce, GE, BGA, or commercial engine programs and related products.
Strong written and verbal communication skills, with the ability to communicate effectively with internal and external customers and adapt communication style to the audience.
Strong planning, organizational, analytical, decision-making, and problem-solving skills, with the ability to manage changing priorities.
Strong interpersonal and teamwork skills, including customer relationship building, negotiation, and conflict resolution, with the ability to work effectively across functions.
Ability to work effectively in a culturally diverse environment with sensitivity to different cultural norms and practices.
Knowledge of applicable company procedures and export compliance requirements.
Commitment to continuous learning and professional development.
Preferred knowledge in one or more engine programs including Honeywell / Pratt & Whitney Canada / Rolls Royce.

Responsibilities

Manage documents as per company, customer, and regulatory standards and process. Assures required information is entered into the appropriate computer system (internal and external).
Obtain updated information from customers and manage billing invoice rentals on monthly basis.
Maintain multiple databases and reports of current and past leases for distribution as required.
Performs assigned system maintenance to various electronic files.
Builds relationships with both external and internal clients.
Provide effective support to facilitate contract administration and transaction closure for engine leasing.
Verify and provide availability of requested lease. Manage the completion and collection of all documentation required per contractual agreements.
Evaluate logistics; coordinate with field service, sales, operations, and customers on all aspects of lease assets.
Manage all aspects of lease transactions in multiple operating systems and databases.
Monitors and analyzes cost projections on an ongoing basis, proposing solutions for corrective action as required.
Administer claims to maintenance service programs for various web-based portals.
Reviews invoices for accuracy, contract compliance special programs, warranty and discounts. Resolves discrepancies and disputes.
Coordinate with sales, shop, customer on rental requirements and priority
Verify credit terms with accounting departments
Collect updated lease engine times/cycles and invoice accordingly each month. Record and provide information to required departments.
Review and pay vendor invoices from engines services companies.
Maintain systems to track assets.
Carries out additional projects as assigned.