Customer Account Executive

Archipelago Analytics Inc.•New York, NY

8d•$110,000 - $150,000•Hybrid

About The Position

Archipelago is redefining the landscape of commercial property and casualty insurance with an AI Agent that helps drive meaningful business decisions and value for clients. We equip brokers with an Agent, Hub, and Platform to navigate insurance complexities with confidence. Founded in 2018, Archipelago serves major commercial P&C brokers, representing over 500 of the world's largest portfolios. We have achieved Series B funding from prominent investment partners. We are seeking individuals passionate about innovation, committed to excellence, and driven to empower our customers. Candidates must be located in the New York, NY or San Francisco, CA metro areas to build co-located employee clusters for in-office collaboration and design. As a Customer Account Executive, you will be directly responsible for preserving and expanding our customer base in collaboration with our partners. The ideal candidate will have talent in sales and experience in customer service, balancing customer orientation with a results-driven approach to build profitable, long-term relationships based on trust. You will join a collaborative, transparent, and supportive go-to-market and sales organization. Your role involves developing the Archipelago channel pipeline with key partners, directly managing sales, building pipeline, acquiring new logos, and driving associated ARR. Success requires close collaboration with marketing, business development, sales engineering, sales development reps, and developing referral networks. You will prospect and convince companies managing over $8B in commercial property to become customers, transforming their property data and risk management. This includes assessing pain and value alignment, understanding prospects, coordinating sales engineering, driving contracting, and providing market feedback. Typical activities include relationship building, research, and managing the end-to-end sales process. Engaging prospects will involve video conferences and required domestic travel, using judgment to determine the most effective methods and timing to close opportunities.

Requirements

2-5+ years of enterprise software sales experience, with proven success selling SaaS solutions into the insurance sectors
Experience in Property Insurance Industry
Collaboration: You are a team-first player and comfortable in a pod team structure. You realize that everyone on the team plays a vital role in contributing to the success of the sales process and winning new clients
Own it: You are willing to go the extra mile and have a strong work ethic; self-directed and resourceful. You are highly driven and bring a strong sense of urgency and focus on everything you do
Willing to travel domestically
Preferred candidates located in San Francisco or New York City

Responsibilities

Meet and exceed sales goals (quotas) through strategic prospecting, qualifying, managing, and closing sales net new opportunities within the top insurance brokers.
Run expert discovery, tailor demos of product and drive structured pilots with clear success criteria and timelines.
Prepare Customer Order Forms and manage contracting process with Finance, Legal, and Security.
Cross-Functional Collaboration - Partner with Marketing/BDR on targeted campaigns; work with Product and Customer Success to translate pilot feedback into wins and expansions.
Operational Excellence - Maintain complete, accurate CRM hygiene (activities, contacts, stages, next steps); report on KPIs and continuously refine the sales process.