Customer Account Coordinator

Koch•Sheboygan, WI

13d•$22 - $37•Onsite

About The Position

Georgia-Pacific is seeking a Customer Account Coordinator supporting our Sheboygan, WI box plant facility. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Account Coordinator (CAC) creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.

Requirements

2+ years of experience working with customers
Proficient in Outlook and Excel with ability to create spreadsheets using formulas to track, calculate and analyze data
Experience with record-keeping management/documentation
Willingness to work OT, weekends and travel 5-10% of the time as required to support the business

Nice To Haves

Administrative experience in a manufacturing, logistics, industrial, distribution, or packaging environment
Associate degree or higher
Accounting experience, including handling credit/debit transactions, conducting research, and assisting with pricing
Experience working with cross-functional teams and vendors

Responsibilities

Manage customer accounts through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
Create and maintain spreadsheets to track inventory, order status and other customer and production-related data
Enter orders, cancellations, and changes for multiple customer accounts with accuracy and a focus on customer needs/requirements.
Coordinate shipments of products with the shipping department
Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
Manage inventories for effective production review and planning
Periodic customer visits to conduct business reviews or onboarding activities
Visit customers periodically to conduct business reviews or perform onboarding activities
Accounts payable/receivable duties