Customer Account Coordinator (Customer Service)

International Paper•Cambridge, MD

2d•$48,300 - $64,400•Onsite

About The Position

The Customer Account Coordinator (Customer Service Representative) will communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations. This role has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries. The coordinator is responsible for multiple accounts of small to medium customers with high complexity. They will take customer orders directly from customers or account managers, place orders on a timely basis for purchases of materials and supplies to be used in production, and communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions. The role also involves processing purchase orders, coordinating account credits, and maintaining customer data. The coordinator will work with production staff and utilize the WITRON system to achieve on-time customer deliveries.

Requirements

High school diploma or GED
Prior customer relations experience required; preferably 1+ years industry-specific customer relations experience
Familiarity with basic office computing systems requirement
Action Oriented
Being Resilient
Customer Focus
Instills Trust

Nice To Haves

Preferred experience working in a manufacturing environment
Preferred computer data-entry experience
Preferred experience in the corrugate box industry

Responsibilities

Communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations
Has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries
Responsible for multiple accounts of small to medium customers with high complexity
Take customer orders either directly from customers or account managers
Place orders on a timely basis for purchases of materials and supplies to be used in production
Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions
Process purchase orders, coordinate account credits, and maintain customer data
Work with production staff and utilize WITRON system to achieve on-time customer deliveries