Customer Account Coordinator

International Paper•Indianapolis, IN

10d•Onsite

About The Position

The Customer Account Coordinator will communicate with customers, estimate and enter orders, and perform other activities to facilitate excellent customer relationships supporting Sales, Manufacturing, and Shipping. This role requires a basic understanding of manufacturing processes and collaboration with production staff to achieve on-time customer deliveries. The coordinator will be responsible for managing multiple accounts of small to medium customers with high complexity. Key duties include taking customer orders, placing purchase orders for materials and supplies for production, communicating with customers regarding order status, quotations, changes, and confirmations, processing purchase orders, coordinating account credits, and maintaining customer data. The role also involves working with production staff and utilizing systems to ensure on-time customer deliveries.

Requirements

High school diploma or equivalent
Experience working in a manufacturing environment preferred
Proficiency with Microsoft Office
2-3 years of customer relations experience
Customer focus
Action orientation
Integrity
Perseverance
Composure
Self-motivation
Strong organizational skills

Nice To Haves

Industry specific experience is a plus

Responsibilities

Communicate with customers
Estimate and enter orders
Facilitate excellent customer relationships supporting Sales, Manufacturing, and Shipping
Have a basic understanding of manufacturing processes
Work with production staff to achieve on-time customer deliveries
Be responsible for multiple accounts of small to medium customers with high complexity
Take customer orders from accounts managers or directly
Place orders for purchases of materials and supplies to be used in production
Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions or concerns
Process purchase orders
Coordinate account credits
Maintain customer data
Utilize system to achieve on-time customer deliveries