Customer Account Associate - Kroger

Nestle Operational Services Worldwide SA•Loveland, OH

About The Position

The Associate, Customer Account is a key member of the Account Management team, supporting Account Directors and Account Managers in achieving annual sales objectives through customer account support, distributor coordination, and systems administration. At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

Requirements

Bachelor’s degree preferred, or 1–2 years of relevant professional experience.
Experience in administrative, analytical, sales support, customer support, Field Sales Representative, or Customer Account Analyst roles preferred.
Strong organization, time management, attention to detail, and accuracy.
Proficiency in Microsoft Office Suite, with familiarity in SharePoint and collaboration tools.
Ability to work independently, manage multiple priorities, communicate effectively, and collaborate with cross-functional partners.

Responsibilities

Support trade deduction analysis, reconciliation, workflow administration, and documentation in partnership with Account Management and Sales Finance.
Manage customer post-audit claims, including undisputed claim resolution, disputed claim tracking, and timely response management.
Research and resolve deduction discrepancies, lead follow-up on complex claims, and participate in customer/vendor meetings as needed.
Drive collection of unauthorized deductions and credits while supporting profitable business performance.
Support customer metric forecasting, off-invoice trade events, planning tool inputs, and alignment between customer and internal systems.
Reconcile customer forecasts with Nestlé internal forecasts and support new item setup, trade management, and financial reconciliations.
Coordinate with Nestlé Retail Services on logistics, distribution activities, NRS workbooks, and sell sheets.
Prepare upcoming-period NRS materials and participate in monthly distributor touchpoints.
Resolve distributor-to-customer system connectivity issues and monitor out-of-stock reporting, sales impact, and follow-up communications.
Maintain customer forms, item data, product attributes, UPCs, dimensions, pricing information, and customer item management records.
Support item setup and maintenance in Osprey and customer systems, including new item implementation and customer initiatives.
Coordinate and support large-scale planning meetings, including JBP, ICP, industry events, and internal business planning sessions.
Manage automated customer reporting, retailer reset calendars, category update submissions, and related customer forms.
Investigate and resolve pricing discrepancies involving contracts, EDI submissions, promotional events, and customer/system updates.
Manage promotional contracts, validate dates, lead times, and funding amounts, and review promotional activities with Account Managers.
Coordinate sample ordering and maintain sample inventory records.