Customer Account Associate

Dreyer's Grand Ice Cream•, AR

7d•$60,000 - $80,000•Onsite

About The Position

This role is for a proactive, data-savvy professional to help fuel category growth across the club and mass channels. The Customer Account Associate will serve as the strategic right hand to Customer Account Managers, driving execution, unlocking insights, and helping to achieve ambitious sales and commercial spend targets. The position involves diving deep into analytics, supporting high-impact business plans, and bringing new item presentations and 4P initiatives to life. Responsibilities include promotional planning, forecasting, and deduction management, ensuring all details are managed effectively in a fast-paced, collaborative environment.

Requirements

Proficiency in Excel and PowerPoint, strong presentation skills.
Have good working knowledge of Consumer Packaged Goods (CPG) industry as well as channel of trade customer base in Grocery, Mass, Club, Value, and E-Commerce.
Strong interpersonal skills, both oral and written.
Strong judgment in decision-making.
Good problem solving skills.
Thinks strategically.
Customer service oriented.
Doesn’t hesitate to act and takes the initiative to execute with minimal supervision.
Challenges current processes, generating innovative suggestions that improve performance even beyond own role.
Takes immediate action to problem or potential issues, ensuring partners are accurately communicated to about the potential impact.
Able to influence without authority and prioritize tasks independently.
Puts in persistent and if necessary, extra effort to accomplish goals and maintain a high level of efficiency.
Seeks opportunities to collaborate and identify process improvements.

Nice To Haves

A minimum of 1-2 years of experience in retail sales preferred.
Experience with Unify, Scintilla and Supplier One preferred.

Responsibilities

Identify insights and specific opportunities based on analysis of category reports generated by internal analytical systems and provide recommendations to the account team.
Partner with corporate category team to transform shopper insights and 4Ps analytics and insights into action.
Effectively manage commercial spend in trade management software system to achieve sales volume goals and trade spend goals, including administration, record keeping, tracking and follow-up.
Collaborate with Sales Finance Manager on financial reconciliation on a monthly basis.
Responsible for timely and effective communication of customer/category and forecast information.
Create customer presentations, develop/customize category plan-based selling stories regarding assortment, new items, pricing, promotions, display/merchandising tactics, analyses and plans.
Participate in the development of Customer Category Business Plan(s) with customer(s).
Work with customer personnel to drive the execution of the customer category plan.