Customer Account Associate - Billing Services - Examination

City of Cleveland•2001 - Utilities Admin, OH

5h•Onsite

About The Position

This is an examination for the Customer Account Associate - Billing Services position. By submitting an application, you are applying to take a Civil Service Examination for the opportunity to be placed on an Eligible List for a future opening. The examination process includes a written test and a typing test. Those who type 25 WPM or more with an 80% or better accuracy will take the written exam. The written exam may be computerized or a traditional pencil and paper designed to test the objectives of the duties and minimum qualifications of the classification.

Requirements

High School Diploma or GED required.
Two years of full time paid experience in accounting with familiarity in account detail review, preparing and posting adjustments, and auditing functions, or two years of full time paid experience in a billing environment with responsibility for account set up and correction of customer billing based on analysis of data and rates.
Excellent oral and written communications skill.
Intermediate skill level using Microsoft Word and Excel.
Ability to type at a speed of 25 words per minute with 80% accuracy.
Good organizational and time-management skills.

Nice To Haves

Associate's Degree in Accounting, Business, or a related field from an accredited college or university preferred.

Responsibilities

Completes daily meter reading and billing exceptions which prevent the billing system from generating timely bills (e.g.: bill segment errors, pending bills, start/stop service agreements, accounts without bill/meter cycles) to ensure correct bills are sent to customers.
Resolves exceptions for accounts where meter readings fall outside specific parameters.
Initiates field investigations and evaluates results.
Performs calculations and makes various adjustments, including those for leaks, according to policy.
Prepares underground leak adjustment, homestead, and other billing-related letters.
Processes requests for various programs.
Works with meter reading computer applications.
Assists with adjustments of data to ensure accuracy.
May be temporarily assigned to perform call center duties during peak call periods, special project support, or as mandated by business needs.
Performs other job-related duties as required.