Custom Order Designer Systems & Support Designer

Eaton Corporation•El Paso, TX

11d•Onsite

About The Position

Eaton’s ES AMER ARS division is currently seeking a Custom Order Designer Systems & Support Designer in El Paso, TX. This role is responsible for the Low Voltage Switchboard product line, focusing on driving improvements in automation tools, providing training on software tools and best practices, supporting systems training for new hires, and offering ticket escalation support for customer order design (COD) issues and requests. The position requires prior customer order design experience within the specified product line, with a working knowledge of configuration requirements, systems, and processes, including Bid Manager, MI Manager, Design Automation, POM, ENOVIA, MAPICS, AutoCAD, Inventor, and other site-specific tools.

Requirements

Associates degree from an accredited institution or a High School Diploma/GED + 5 years of demonstrated equivalent experience as a COD within an aforementioned product line.
Three (3) years of applicable experience with engineered-to-order (ETO) products and their associated configuration tools.
Ability to interpret electrical and mechanical drawings.
Prior experience as a COD.
Proficient use of Eaton’s ETO software systems, AutoCAD and/or Inventor.

Nice To Haves

Bachelor’s degree from an accredited institution.
Extensive experience in Eaton’s ETO software tools including, but not limited to: Bid Manager, MI Manager, Design Automation, Plant Order Manager, Pick Work Bench, etc.

Responsibilities

Deploying and supporting Front End Engineering systems for the assigned product line.
Support the development of product line specific training documentation on their use of the engineering software tools and processes.
Provide onsite support as the first point of escalation for systems related issues, determining root cause, urgency and communications as necessary to keep all stakeholders informed.
Support the prioritization of MI and DA system issues tickets through individual contribution and coordination of other Eaton resources.
Maintain familiarity with COD processes for the assigned product line, inclusive of application/engineering decisions and methods, product offerings and design standards.
Gather requests for system enhancements and communicate those to the appropriate development manager.
Support continuous testing for systems enhancements and bug fixes as they are deployed.
Be knowledgeable of MI parts picking logic in order to troubleshoot parts picking errors and scope updates with product line enhancements.
Be available for after-hours and weekend support.
Participate in product line meetings on Front End Systems projects and continuous improvement activities, driving best practices and knowledge sharing across the various teams (engineering, design and systems).