Custom In-home Installer

The Container Store • Elmhurst, IL

2d • Onsite

About The Position

The Custom Closets Installation Expert measures for, preps for and installs custom closets in customer homes, while providing exceptional customer service. This position may work solo but usually works as a team with an Installation Assistant during most projects. This position also communicates regularly with Design Consultants, Store Managers and Area Directors. This is a full-time hourly, non-exempt, field position base out of our Elmhurst, IL facility. This position reports to the Regional Installation Manager. We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.

Requirements

• High school diploma or equivalent.
• Minimum of twelve months of experience or training in same or related field; or equivalent combination of training and experience.
• Weekend hours required.
• Must have a valid drivers license at all times as a requirement of employment.
• Must be able to clearly communicate in professional manner, both verbally and in writing
• Able to safely use a table saw, miter saw, circular saw, router, nail gun , et c.
• Able to measure accurately in inches and millimeters
• T ake s pride in work with great attention to detail
• Must be comfortable with interacting with customers in a professional manner and addressing concerns
• Attention to detail and accuracy
• Ability to work independently and in a team environment
• Experience in working under tight time pressures and able to separate the mission-critical tasks from the lower priority tasks

Nice To Haves

• Knowledge of Salesforce Field Service a plus

Responsibilities

• Accurately measure s spaces (in inches and millimeters) and identif ies all obstructions that could impact the customer’s design
• Provides exceptional customer service and p rotect s all customer property , flooring and walls to prevent damage
• Inventor ies all product and immediately call s in any damaged or missing product to TCS Services
• Remove s any existing closet systems and perform s basic patch and paint on areas removed
• Perform s accurate and precise installation per the design plans
• Ensures that each assigned installation and service call is completed on schedule
• Perform s service orders , if needed, due to erro r s, damage s or missing product to complete a customer’s space
• D rive s u p to 200 miles per day depending on job location
• Upon completing an installation or service call, inspects work sites and installed units to be neat and thoroughly clean
• Responsible to have tools necessary to accomplish assigned installations (in accordance with established Installer Tool List)
• Responsible for maintaining discretion related to all confidential/sensitive company and customer information

Benefits

• Competitive health, dental, and vision plans
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Competitive sick pay and PTO plan
• Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs)
• Parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program
• Paid holidays, gym membership discounts, and a qualified transportation benefits program
• Hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance
• Service awards and retirement gifts
• Employee Resource and Affinity Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED