Custom Framing

Michaels Stores•Buford, GA

3d•Onsite

About The Position

This role focuses on building customer relationships by creating memorable framing solutions for their art. The position involves assisting customers in shopping the store, ensuring they find what they are looking for, and maintaining a safe, clean, and clutter-free environment. The job requires adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance with laws and requirements, as well as executing company policies and standards. A key aspect is embracing the 'Elevated ABC Deliver' program to build customer relationships and deliver custom framing solutions, meeting sales and production goals. The role also includes completing framing orders with high quality and on time, maintaining the ready-made frame department and other assigned areas, and providing friendly customer service. Additionally, it involves supporting shrink and safety programs, interacting positively with others, participating in truck un-loads and stocking, operating the cash register, executing cash handling, acknowledging customers, assisting with Omni channel processes, and performing other assigned duties.

Requirements

Basic computer skills
Basic measuring skills
Ability to operate the framing equipment and glass cutter

Nice To Haves

Retail experience
Experience selling products and/or services to customers

Responsibilities

Build customer relationships while creating memorable framing solutions for their art.
Help customers shop our store and be able to find what they’re looking for.
Provide a safe, clean and clutter-free environment.
Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards.
Embrace and execute personal designer by using Elevated ABC Deliver by building relationships with all customers while creating Custom Framing solutions.
Deliver sales and production results.
Complete framing orders with a high degree of quality and on time.
Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment.
Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop.
Follow Standard Operating Procedures (SOPs) and Company programs.
Support shrink and safety programs.
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
Operate cash register and execute cash handling to standards.
Acknowledge customers, help locate product and provide solutions.
Assist with Omni channel processes.
Other duties as assigned.