Custom Closets Customer Service Speciali

The Container Store•Coppell, TX

27d•Onsite

About The Position

The Custom Closet Customer Service Specialist position is responsible for daily communication with customers, stores, Market Customer Spaces Sales Manager, and both employee and third-party installation coordinators and installers. This position is responsible for managing the information flow between all parties involved in the installation process. This includes the Outside Sales Design Consultants, Central Design Team, and as well as the Customer Solutions Department (CSD). This is a full-time, hourly, and non-exempt position.

Requirements

High School degree and previous customer service experience REQUIRED
Professionally communicates (written and oral), has strong problem solving skills and ability to work with people at all levels both inside and outside the organization.
Strong computer skills: proficiency in Outlook, Word and experience with Excel
Able to work scheduled hours, including weekends.
Strong attention to detail and organizational skills, and able to quickly prioritize mission-critical tasks from low priority tasks.
Flexible, with a positive attitude and passion for knowledge
Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing

Nice To Haves

closet industry experience a plus

Responsibilities

Works to ensure the customer’s installation is completed on the initial visit by facilitating communication between customers, stores and installers (employee and third-party) with a focus on the customer experience
Resolves installation issues in a timely manner via phone call and email communication with installers (employee and third-party) and stores
Collaborates with team members and supervisors efficiently and effectively, to assist customers
Utilizes Call Logs/emails to communicate effectively with stakeholders when issues occur prior to or during installation
Collects all pertinent information from callers to create effective and concise incident descriptions
Updates Salesforce in a timely manner and keeps stakeholders informed throughout the process
Adjusts installation orders for changes in price, schedule and designs when applicable
Maintains product knowledge of all custom closets systems and related components
Collects and processes installation fees with customer as needed and maintains confidential/sensitive company and customer information
Provides Certificate of Insurance to involved parties for employee installer markets and facilitates the process for third party markets, based on customer’s building requirements
Maintains awareness of current and upcoming sales promotions
Communicates Installation Survey results to third party contractors

Benefits

health insurance
Competitive health, dental, and vision plans
401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
Competitive sick pay and PTO plan
Basic life insurance
disability insurance options
accident insurance
critical illness insurance
hospital indemnity insurance
flexible spending accounts (FSAs)
parental leave policies
adoption and surrogacy assistance
fertility & maternity support program
Paid holidays
gym membership discounts
qualified transportation benefits program
product discounts
service awards
retirement gifts