Consumer Loan Operations Senior Processing Speciali

Centra Career•Columbus, IN

About The Position

A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. The Consumer Loan Operations Senior Processing Specialist is responsible for assisting the Director Consumer Loan Processing with the efficient and effective management of the Consumer Loan Operation’s Processing Team. This position assists the Director Consumer Loan Processing with Team Member development, coaching, and counseling as needed, and training to ensure consistent adherence to Service Level Agreement and Centra Service Standards. This position is responsible for the processing and closing of Consumer Direct and Indirect loan products. They will work closely with our Retail Team Members and Dealer Partners in getting loans closed accurately and in a timely manner. This position is also responsible for the servicing of all Consumer loan products. At Centra, we approach compensation with care and integrity, ensuring our pay practices reflect local markets while honoring our commitment to our Team Members. The starting wage for this opportunity is $24.42 per hour. Hourly compensation is just one part of our total rewards approach. Eligible positions also offer a comprehensive benefits package designed to support you and your family. Spanish/English interpreters may be eligible for an interpreting differential.

Requirements

High School Diploma or General Education Diploma (GED)
A minimum of one year up to three years of similar or related experience, including preparatory experience.

Responsibilities

Reviews and prepares all Consumer loan types for timeliness, accuracy and compliance with processes, documentation, and lien perfections.
Reviews application for Consumer Direct loan products to determine that all required items have been collected for the file.
Supports the mailing out and/or processing payoffs for both external and internal accounts
Funds all Consumer loan products to Centra core system
Assists with loan servicing of all Consumer loan products and services
Inputs accurate HMDA information for all Consumer Real Estate loan products
Responsible for providing all Consumer real estate loan disclosures to Members
Orders services and reviews (appraisal, title, flood) for Consumer Real Estate loan products
Responds to requests from Team Members or identifies areas of needed education through a variety of communication tools such as email, intranet communications, training, Team meetings, etc.
Maintains up-to-date working knowledge of Consumer Lending products and services.
Collaborates and communicates with Retail Team Members regarding procedure and training updates, process improvement opportunities, quality control, loan closing or servicing needs, etc.
Logs and reviews file for Indirect loan products to determine that all required items have been collected for the file.
Assists in the coaching and training of Consumer Loan Processors in this area of responsibility.
Communicates with dealer partners when items are missing from the file or when the dealer has funding questions.
Participates in department projects or projects across Centra for Consumer Lending expertise.