Custom Cake Order Specialist

Katella Deli • Los Alamitos, CA

5d • Onsite

About The Position

This role involves taking orders for cakes, baked goods, and catering services, answering phone calls, and assisting guests with product information and special orders. The specialist will be responsible for accurately recording special orders, maintaining a clean work area, and providing excellent customer service. Collaboration with team members to support daily operations in the bakery, deli, FOH, and BOH is also a key aspect of this position, requiring a positive, professional, and flexible attitude.

Requirements

• Strong communication and customer service skills.
• Excellent organization skills and ability to multitask.
• Ability to work calmly and efficiently in a fast-paced environment.
• Ability to prioritize tasks and manage time effectively.
• Knowledge of bakery products and ability to explain ingredients when requested.
• California Food Handler Card required
• Must be available to work mornings, evenings, weekends, and holidays.

Responsibilities

• Take orders for cakes, baked goods, and catering services.
• Answer phone calls and provide information about bakery and deli products.
• Assist guests with questions about products, ingredients, and special orders.
• Prepare and accurately record special orders to meet guest expectations.
• Maintain a clean, organized, and well-stocked work area.
• Provide friendly and attentive service to guests, creating a positive experience.
• Work with team members to support daily bakery, deli, front-of-house (FOH), and back-of-house (BOH) operations.
• Maintain a positive, professional, and flexible attitude while promoting teamwork.
• Communicate respectfully and effectively with coworkers, supervisors, and management.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed