Custom Cabinet Installation Manager

Tharp Cabinet Company•Loveland, CO

10d•$70,000 - $90,000•Onsite

About The Position

Tharp Custom Cabinetry is a custom cabinet manufacturer with more than 50 years in business. The company describes its environment as positive and team-oriented, grounded in the core values of Ownership, Service, Integrity, Teamwork, and Execution. Reporting to a Business Unit Leader, the Installation Manager oversees field installation and service operations. The role directly manages in-house installers, cabinet finishers, and warranty service, while coordinating subcontract installation crews. The manager is responsible for scheduling, quality control, customer communication, and punch-list management from the start of installation through the final walkthrough and customer sign-off. The position also owns the installation training program, profitability targets, and time-to-close improvements. The role involves frequent travel to active jobsites, including new construction and remodel environments. It requires lifting or moving materials up to 50 pounds and working in varying indoor and outdoor construction conditions. Employment requires passing a drug screen and background check. Tharp Custom Cabinetry is an equal opportunity employer.

Requirements

At least 5 years of experience in cabinet installation, carpentry, or residential construction.
At least 2 years of experience in a supervisory or management role.
Strong working knowledge of custom cabinetry installation, finish work, and fit/tolerance standards.
Ability to manage multiple crews and job sites simultaneously.
Excellent communication and customer service skills.
Experience managing subcontractor relationships and holding vendors accountable for quality and schedule.
Proficiency with scheduling and job-tracking software, or willingness to learn the company systems.
Valid driver's license and reliable transportation for jobsite travel.
Strong organizational skills and attention to detail, particularly for punch-list documentation.
Ability to visit multiple jobsites daily, including new construction and remodel environments.
Ability to lift or move materials as needed during site visits, up to 50 pounds.
Comfort working in varying site conditions, including indoor and outdoor construction environments.
Must pass a drug screen and background check.

Responsibilities

Schedule and coordinate in-house and subcontractor installation crews across active job sites.
Ensure installations meet company quality standards, manufacturer specifications, and industry best practices.
Conduct regular jobsite visits and inspections to monitor progress, workmanship, and safety compliance.
Resolve on-site technical or fit issues in real time, coordinating with design and production as needed.
Manage tool, material, and equipment logistics to keep crews productive and on schedule.
Oversee service and touch-up team members and punch-list completion.
Own the installation training program, including its content, installer participation, and graduation.
Own installation profitability targets and time-to-close improvements.
Directly supervise, train, and develop in-house installers, finishers, and warranty service personnel.
Set daily and weekly crew assignments and hold the team accountable for production schedules and installation completion rates.
Conduct performance reviews, provide coaching, and address performance issues.
Ensure installers receive ongoing training on the “One Tharp Way” and customer service.
Vet, onboard, and manage subcontractor relationships, ensuring crews meet company quality and professionalism standards.
Serve as the primary customer escalation contact during installation.
Provide customers with clear, proactive updates on schedules, timelines, and changes.
Address customer concerns or complaints promptly and professionally.
Conduct final customer walkthroughs to confirm satisfaction and obtain sign-off.
Work proactively with Project Management, Project Coordinators, and Sales.
Document and track punch-list items accurately and promptly.
Assign punch work to appropriate crews or technicians and monitor completion timelines.
Maintain organized records of job status, punch items, and completion documentation in company systems.
Report installation KPIs, including schedule adherence, punch-list turnaround, and customer satisfaction, to ownership or management.