Custody Operations Manager - ACATs & Outgoing Transfers

U.S. Bank • Milwaukee, WI

1d • Onsite

About The Position

The Asset Transfers Services department is hiring a Custody Operations Manager 3. This position is responsible for directly, and through staff, managing and supporting the Incoming Account Transfer process via the Automated Customer Account Transfer (ACAT) system. This role also oversees a dedicated team responsible for the delivery and ongoing maintenance of all accounts exiting U.S. Bank. This position is accountable for building and sustaining high‑quality service and effective securities operations in support of all internal and external partners involved in the account transfer process. The ACAT Manager actively drives innovation and continuous process improvement to strengthen account transfer capabilities, improve operational efficiency, and consistently deliver against established service‑level objectives for business partners. Results are achieved through the effective leadership and development of staff ranging from non‑exempt associates to exempt professionals. The role administers corporate policies and procedures, ensures compliance with all applicable laws and regulations, and actively manages operational risk. Additionally, the ACAT Manager participates in departmental budgeting and is accountable for expense management while contributing to the achievement of departmental net income and performance goals.

Requirements

• Bachelor's degree in accounting or finance, or equivalent work experience
• Three to five years of experience in trust and securities operational functions
• Three to five years of management experience

Nice To Haves

• Thorough knowledge of trust and securities operational functions, systems, procedures, products and services
• Thorough knowledge and understanding of legal, regulatory and accounting principles which directly affect Wealth Management & Securities Services business lines and clients
• Well-developed analytical, problem-solving, organizational and project management skills
• Effective interpersonal, verbal and written communication skills
• Excellent supervisory and management skills, including a well-developed knowledge of human resources
• Ability to manage multiple, unrelated tasks
• Additional one to three years experience managing Managers preferred

Responsibilities

• managing and supporting the Incoming Account Transfer process via the Automated Customer Account Transfer (ACAT) system
• overseeing a dedicated team responsible for the delivery and ongoing maintenance of all accounts exiting U.S. Bank
• building and sustaining high‑quality service and effective securities operations in support of all internal and external partners involved in the account transfer process
• actively drives innovation and continuous process improvement to strengthen account transfer capabilities, improve operational efficiency, and consistently deliver against established service‑level objectives for business partners
• effective leadership and development of staff ranging from non‑exempt associates to exempt professionals
• administers corporate policies and procedures, ensures compliance with all applicable laws and regulations, and actively manages operational risk
• participates in departmental budgeting and is accountable for expense management while contributing to the achievement of departmental net income and performance goals

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees