ATON Team Lead – Transfers Operations
About The Position
The ATON Team Lead will serve as a critical liaison between the management team and the ATON Transfers team. This individual will ensure that the team is aligned with organizational goals, drive key performance metrics, and promote operational efficiency. With a solid understanding of ATON (Account Transfer Online Notification) transfers, the team lead will facilitate effective communication, mentor team members, and manage data to achieve team targets. This role demands strong leadership skills and a robust data analysis background to guide decision-making and improve performance across our electronic transfer rails.
Requirements
- 3+ years of experience in transfers, operations, or a similar financial services role.
- Solid understanding of ATON transfers and the broader Canadian transfer ecosystem.
- Proven leadership experience, with strong interpersonal and communication skills.
- Ability to analyze data and drive performance improvements using metrics and insights.
- Ability to handle multiple priorities in a fast-paced environment.
Nice To Haves
- Familiarity with Fundserv, ATON, and OTC money movement a strong asset.
- Familiarity with AI-driven process improvement and business analytics for reporting and analysis is strongly preferred.
Responsibilities
- Lead the ATON Transfers team to meet performance targets and drive continuous improvement.
- Act as the primary point of contact between team members and management, ensuring clear, answers-first communication and alignment with broader organizational goals.
- Monitor key metrics (e.g., transfer completion rates, failure/reject rates, and turnaround times, backlogs, Right the First Time Rate) and provide insights to improve team performance.
- Oversee ATON transfer flows end to end, ensuring timely processing within service levels and prompt resolution of exceptions and rejects.
- Collaborate with other teams, including Manual Sending, Manual Receiving, Institutional Follow-ups, and Treasury, to ensure seamless transfers across various channels.
- Provide coaching and development opportunities for team members, focusing on skill development and team growth.
- Utilize data to identify trends, bottlenecks, and improvement opportunities within the transfer process.
- Oversee the implementation of operational best practices and ensure adherence to company policies and regulatory requirements.
- Handle escalations, resolve complex transfer issues, and serve as an SME for ATON transfers.
- Drive process optimization through automation or other efficiency-focused initiatives, partnering with engineering where applicable.
Benefits
- Top-tier health benefits and life insurance
- Long-term group savings with employer match, through Wealthsimple for Business
- 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year
- Work outside Canada for up to 90 days per year
- Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
