Custody Operations Analyst - Global Corporate Actions & Entitlements
About The Position
The Global Asset Servicing team is hiring a senior analyst responsible for the management and oversight of Wealth, Corporate, Commercial, & Institutional Banking (WCIB) client accounts and products of various types and sizes established by clients for various purposes. Provides technical, industry, process, and trouble-shooting support for products or accounts to a team of operation Specialists within their own unit/discipline. Primary focus is on day-to-day deliverables, developing solutions based upon subject expertise, occasionally representing the department at a broader level; may also contribute to strategic planning within area of expertise. Accountable for the completion of daily processing activities. Delivers a high level of customer service and is responsible for the identification of and minimization of risk in the control environment, process efficiency and effective customer issue resolution. Responsibilities have various levels of risk correlating to the type and size of account or product. May be required to provide supervisory responsibilities and apply independent judgement and decision making based on area of expertise.
Requirements
- Three years or more of related experience
Nice To Haves
- Bachelor's degree
- Knowledge of or the ability to quickly learn custody operational functions, systems, procedures, various products and/or services, for assigned area(s)
- Knowledge of SWIFT messaging, foreign currency processing, international transactions, or global custody operations
- Strong attention to detail and ability to work accurately in a risk-sensitive operational setting
- Ability to multitask and meet established deadlines in a dynamic work environment
- Exhibits analytical, problem-solving, decision-making, and organizational skills
- Exhibits customer relation skills, interpersonal, and verbal and written communication skills
- Understanding of regulatory and accounting principles which directly affect Wealth, Corporate, Commercial, & Institutional Banking business lines and clients
- Experience writing queries (e.g., SQL) or working with data analysis tools.
- VBA experience
- Proficient in Microsoft Office applications, preferably Excel
Responsibilities
- Process and support asset servicing activities related to income events, corporate actions, and other security-related transactions.
- Review, validate, and post dividend, interest, and other entitlement payments to client accounts.
- Process voluntary and mandatory corporate action events in accordance with established procedures and deadlines.
- Monitor operational queues, shared mailboxes, and inquiries from clients, account administrators, and internal partners.
- Research, reconcile, and resolve exceptions between internal systems and global custodians.
- Coordinate with internal and external stakeholders to ensure timely and accurate event processing.
- Communicate effectively through email, Microsoft Teams, and other operational platforms.
- Utilize trust accounting systems and related operational tools to complete daily activities.
- Identify and escalate operational risks, discrepancies, or processing concerns as appropriate.
- Support a cross-functional operating model by assisting across both Entitlements and Corporate Actions functions as business needs require.
- Contribute to process improvements, operational efficiencies, and knowledge sharing within the team.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
