Custody Operations Analyst (multiple levels)
About The Position
This requisition supports hiring across multiple teams within Wealth, Corporate, Commercial, and Institutional Banking Operations (WCIBO). Qualified candidates may be considered for a range of similar roles and will be aligned to the opportunity that best matches their skills, experience, and overall fit. This role has multiple levels, open to candidates with two to five years of operations experience. The successful candidate will be hired for the level of the position that aligns with their experience. The Custody Operations Analyst is responsible for the management and oversight of Wealth, Corporate, Commercial, and Institutional Banking (WCIB) client accounts and products of various types and sizes established by clients for various purposes. Provides technical, industry, process, and trouble-shooting support for products or accounts to a team of operation Specialists within their own unit/discipline. Primary focus is on day-to-day deliverables, developing solutions based upon subject expertise, occasionally representing the department at a broader level; may also contribute to strategic planning within area of expertise. Accountable for the completion of daily processing activities. Delivers a high level of customer service and is responsible for the identification of and minimization of risk in the control environment, process efficiency and effective customer issue resolution. Responsibilities have various levels of risk correlating to the type and size of account or product. May be required to provide supervisory responsibilities and apply independent judgement and decision making based on area of expertise.
Requirements
- Two years or more of related experience
- Ability to multitask and meet established deadlines in a dynamic work environment
- Exhibits analytical, problem-solving, decision-making, and organizational skills
- Exhibits customer relation skills, interpersonal, and verbal and written communication skills
- Proficient in Microsoft Office applications, preferably Excel
Nice To Haves
- Bachelor's degree
- Knowledge of or the ability to quickly learn custody operational functions, systems, procedures, various products and/or services, for assigned area(s)
- Understanding of regulatory and accounting principles which directly affect Wealth, Corporate, Commercial, and Institutional Banking business lines and clients
Responsibilities
- Management and oversight of Wealth, Corporate, Commercial, and Institutional Banking (WCIB) client accounts and products of various types and sizes.
- Provides technical, industry, process, and trouble-shooting support for products or accounts to a team of operation Specialists.
- Focus on day-to-day deliverables and developing solutions based upon subject expertise.
- Accountable for the completion of daily processing activities.
- Delivers a high level of customer service.
- Identification of and minimization of risk in the control environment, process efficiency and effective customer issue resolution.
- May be required to provide supervisory responsibilities and apply independent judgement and decision making based on area of expertise.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
