Custody Administration Account Manager - Mt. Laurel, NJ

TD•Mount Laurel, NJ

3d•$91,000 - $136,240•Onsite

About The Position

The Custody Administration Account Manager administers and retains an assigned book of Institutional Custody relationships, including Bond Trustee, Bond Registrar, Paying Agent, Escrow Agent, and Custody accounts. The role works with clients, third-party managers, and operations on a daily basis to ensure transactions and securities are completed accurately and on time. It administers complex accounts, reviews legal documents to determine the Company’s responsibilities, and works independently with limited supervision. The Account Manager monitors client accounts, resolves issues, provides information on trust and financial services, and meets with clients regularly to review proposals. The role also supports business development and retention through proactive client contact, referrals, sales goals, and collaboration with PCS partners and internal and external contacts. It coordinates with internal teams, follows Corporate Trust policies and regulatory guidelines, and recommends operational and procedural improvements.

Requirements

Bachelor's degree or progressive work experience in addition to the required related experience.
At least 5 years of related experience.
Thorough knowledge of Corporate Trust laws.
Proven sales ability, including successfully attracting new clients.
Attention to detail.
Excellent written, verbal, and presentation communication skills.
High performance standards for self and others.
Strong execution skills and an action-oriented approach.
Critical-thinking skills, flexibility, and ability to develop solutions for varied business and market needs.

Nice To Haves

Financial professional designation preferred.
Completion of a recognized certification program preferred prior to employment.

Responsibilities

Participate in client presentations about trust and financial services.
Monitor client accounts, resolve problems, and offer alternatives.
Maintain accurate client records and files and update information as needed.
Coordinate with experienced staff to address difficult client issues, problems, and requests.
Communicate regularly with Operations, Tax, Compliance, Sales, and other internal areas to exchange updated client information.
Administer Company policies and regulatory guidelines and coordinate services appropriately.
Develop business plans to broaden and expand client relationships.
Identify referral opportunities and engage PCS partners and internal or external contacts to pursue them.
Meet annual sales, cross-referral, and account-retention goals through proactive client contact.
Assist PCS team members with business-development activities.
Participate in department administration and committees as required.
Evaluate account relationship issues, problems, and opportunities and recommend policy or procedure changes to improve efficiency and revenue.
Suggest operational improvements.
Comply with Corporate Trust policies, procedures, and business strategies.
Review legal documents for assigned accounts to determine the Company's terms, responsibilities, and duties.
Administer complex accounts independently with limited supervision.
Meet regularly with clients to review proposals.