Custodial Supervisor

ASM Global•Detroit, MI

46d•Onsite

About The Position

Legends Global is redefining excellence in live events, venue management, and hospitality. With a global portfolio of 350+ iconic venues and a 360° approach that integrates Partnerships, Premium Experiences, Merchandise, Technology, and Operations, Legends Global delivers world-class results for clients and unforgettable moments for guests. At Huntington Place Detroit — the 16th largest convention center in the United States — that global expertise meets Detroit’s energy, innovation, and resilience. Together, we’re shaping the future of live experiences in the heart of the Motor City. THE ROLE The Custodial Supervisor is responsible for supporting the day-to-day operations of the Environmental Services department and ensuring work assignments are completed efficiently, safely, and within established timelines and budgets. Reporting to the Environmental Services Operations Manager, this role provides leadership and direction to frontline team members while ensuring high standards of cleanliness, safety, and service throughout the facility. The Custodial Supervisor must be a self-starter who works effectively with individuals at all levels of the organization and can successfully adapt to changing priorities and operational demands in a fast-paced convention center environment.

Requirements

High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
Five (5) to seven (7) years of progressively responsible housekeeping or environmental services experience; equivalent experience will be considered.
Previous supervisory experience preferred.
Experience working in a unionized environment preferred.
Prior experience working in large hotels and/or convention center operations strongly preferred.
Basic computer proficiency and familiarity with standard office software.

Responsibilities

Provide leadership and direction for day-to-day operations of Environmental Services team members to meet the needs of internal and external customers.
Assign and monitor daily work schedules to ensure timely completion of operational tasks.
Ensure productivity, service quality, and safety standards are consistently met.
Coordinate staffing, scheduling, and manpower planning to meet operational demands.
Support absence management, employee discipline, coaching, and performance management activities.
Assist with training, onboarding, and development of Environmental Services staff.
Foster a positive team environment that promotes accountability, teamwork, and morale.
Coordinate with shift counterparts to ensure smooth transitions between shifts.
Collaborate with other departmental managers to determine operational needs for customer events.
Manage beginning and end-of-shift reports documenting service delivery, safety issues, equipment concerns, and employee relations matters.
Ensure proper communication and handoff of operational information between shifts.
Oversee operational supply levels and inventory needs.
Support office management and administrative responsibilities within the department.
Ensure compliance with operational policies and procedures.
Operate self-propelled material handling or mechanical lift equipment as required.
Monitor the safe and effective use of equipment by team members.
Ensure compliance with workplace safety standards and reporting procedures.
Observe and analyze departmental operations to identify efficiency improvements.
Report operational findings and recommendations to senior leadership
Support continuous improvement initiatives to enhance service quality and efficiency.
Other duties as assigned, including special projects.