Custodial Supervisor

GOODWILL IND OF THE CHESAPEAKE INC•Baltimore, MD

1d•$17 - $17•Hybrid

About The Position

The Supervisor is responsible for overseeing custodial operations and ensuring contract facilities are maintained in a clean, safe, and orderly condition in compliance with contract standards. This role provides direction, support, and accountability for staff while also performing cleaning duties as needed to meet operational requirements. Consistent with Goodwill's mission, this role places strong emphasis on training and developing custodial staff, including individuals with disabilities, through hands-on instruction, patience, and adaptive coaching that build job skills, confidence, and long-term employment success. This position may support multiple contract sites and requires regular travel between locations to provide supervision, training, and support. The Supervisor is expected to maintain a professional and courteous attitude, demonstrate flexibility, effectively manage time and resources, and contribute to continuous improvement and team development efforts.

Requirements

Ability to supervise, train, and support staff effectively
Ability to train and support employees with disabilities using patience, clear communication, and adaptive instruction methods
Ability to understand and follow written and verbal instructions
Ability to perform essential custodial functions with or without reasonable accommodation
Must meet any background or security clearance requirements for assigned contract sites
Must have reliable transportation to and from assigned worksite(s)
Ability and willingness to travel between multiple contract sites as assigned
Ability to write
Ability to stand for long periods of time
Ability to go up and down stairs
Ability to speak and read
Ability to bend, lift and carry
Ability to lift up to 50 lbs
Full range of motion above the head
Computer literate
Ability to operate cleaning equipment without posing a safety hazard to self or others
Compassion and respect for persons with special needs and the ability to earn their confidence
Ability to adapt training methods, pacing, and communication style to meet diverse learning needs, including those of employees with disabilities

Nice To Haves

High School diploma or equivalent preferred
Two (2) years of custodial or facilities supervisory experience, including training or mentoring staff, preferred
Experience with quality control and inspection processes preferred
Experience training or supporting individuals with disabilities such as job coaching, supported employment, or vocational training preferred
Experience supervising staff across multiple work locations preferred
Previous experience in custodial, janitorial, or facilities management
Knowledge of cleaning products, equipment, and safety practices
Experience with floor care techniques and equipment
Strong organizational, communication, and problem-solving skills
Demonstrated leadership, reliability, and strong work ethic

Responsibilities

Supervise and coordinate custodial staff in assigned areas to ensure all contract requirements are met
Schedule work and assign staff to ensure timely and efficient completion of custodial duties.
Provide direction, hands-on training, and ongoing support to employees, including individuals with disabilities, to build job skills and maintain quality and productivity standards.
Monitor employee performance and address issues as needed to maintain accountability and consistency.
Ensure adequate staffing coverage and adjust assignments as needed to meet operational demands.
Serve as the primary point of contact for day-to-day operations within assigned facilities.
Travel between multiple assigned contract sites as needed to provide consistent supervision, training, and support across locations.
Perform additional duties as assigned to ensure compliance with contract standards and customer satisfaction.
Train and mentor custodial staff across assigned sites, including individuals with disabilities, using clear, hands-on instruction.
Partner with HR, job coaches, and other support resources to implement reasonable accommodations and adaptive training methods.
Model patience, clear communication, and step-by-step demonstration when introducing new tasks or equipment.
Track individual employee progress and provide ongoing coaching to build skills, confidence, and independence.
Recognize and reinforce employee progress to support retention and career growth within GIC.
Perform general cleaning duties as needed, including but not limited to sweeping, mopping, vacuuming, dusting, and trash removal.
Assist with or perform restroom, breakroom, office, and common area cleaning to maintain cleanliness standards.
Perform and/or support floor care tasks such as stripping, waxing, buffing, and carpet cleaning as required.
Operate and ensure proper use of custodial equipment, including auto-scrubbers, buffers, and other machinery, when necessary.
Work alongside staff as needed to ensure completion of daily, periodic, and project work.
Conduct regular quality inspections to ensure all work meets contract standards.
Identify deficiencies, report issues, and implement corrective actions in a timely manner.
Follow up to ensure all deficiencies are resolved and standards are maintained.
Maintain accurate and timely completion of daily reports, logs, and required documentation.
Ensure compliance with all contract requirements, company policies, and customer expectations.
Ensure awareness and enforcement of GIC Safety Policies.
Promote and monitor proper use and storage of Personal Protective Equipment (PPE).
Ensure incidents and accidents are promptly reported and in accordance with company procedures.
Maintain a safe working environment for all employees and building occupants.
Maintain a professional and courteous attitude at all times.
Demonstrate flexibility and the ability to adapt to changing operational needs.
Promote teamwork, employee engagement, and a positive work environment.
Support employee development through coaching, training, and feedback, with particular attention to the needs of employees with disabilities.
Effectively communicate expectations and maintain cooperative working relationships.
Assume additional responsibilities as needed to support operations.
Commit to continuous improvement and team building efforts.