Custodial Operations Manager - University Housing

Cal Poly•San Luis, CA

7d•Onsite

About The Position

Under the general direction of the Director of Custodial Operations, the Custodial Operations Manager serves as a member of a four-unit department within University Housing and serves as an active member of the University Housing Management Team. The Custodial Operations Manager has assigned management and full supervisory responsibilities for the daily coordination and delivery of custodial operational services which include custodial, housekeeping, conference, contract, and assigned project supervision within a residence hall and apartment physical plant of 45 building structures totaling approximately 1,572,605 square feet.

Requirements

Equivalent to three years of supervisory/management experience.
A minimum of two of the three years must be in direct custodial operations management.
Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
Ability to establish and maintain effective working relationships and communications within a diverse population, strong listening and interpretive skills, and the ability to deal positively with unexpected developments and diverse perspectives in and outside the University.
Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
Excellent computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
Possession of a valid driver’s license or the ability to obtain by date of hire.

Nice To Haves

A degree in business administration or a related field may be substituted for one year of management experience in custodial or facilities operations.