Cust Service Representative H}

ARCH•Bartlett, TN

12h•Onsite

About The Position

Performs full scope of customer service functions including handling direct customer communications, supporting order entry and tracking, as well as maintaining information in the system. Partners with the Project Management team to provide accurate and timely communications to internal and external customers.

Requirements

Three (3) to five (5) years of administrative or customer support experience or equivalent combination of education and experience.
Accuracy and extreme attention to detail are required.
Excellent time management and organizational skills.
Ability to meet strict deadlines (internal and corporate), working under pressure especially at the end of each month.
Ability to work independently and as a part of a team.
Ability to communicate effectively with internal and external customers, including challenging conversations.
Ability to read, analyze, and interpret common scientific and technical manuals, training materials, financial reports, and legal documents (specifically in English).
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community (specifically in English).
Ability to communicate effectively with tact, respect and professionalism within all levels of the organization.
Professional and working knowledge of Microsoft office and its applications (Word, Excel, Power Point, etc.), e-mail, communication platforms (Zoom, Teams).

Nice To Haves

Experience working in the manufacturing industry and in a customer-facing role is preferred.
Associate degree is highly preferred.
Knowledge of manufacturing software and ERP systems preferred.

Responsibilities

Works with Planner/Scheduler to support entry of Purchase Orders.
Adjusts orders for quantity, price, or date changes communicating with customer as required to update information on the PO.
Provides Order Acknowledgments to customers.
Maintains information on the shared PO tracker.
Prepares information used in updating assigned customers with a weekly or biweekly order status.
Communicates order status to internal and external customers on a weekly or bi-weekly basis.
Supports the project management team with the creation and maintenance of order trackers.
Enters data into the ERP system (JOBBOSS) with accuracy and minimal errors.
Functions effectively in a collaborative cross functional environment demonstrating communication with tact, respect and professionalism.
Other duties as assigned.