Cust Service Rep - Temporary

ComEd • Oakbrook Terrace, IL

7d • Onsite

About The Position

Exelon is leading the energy transformation and is looking for problem solvers, innovators, community builders and change makers to deliver solutions that make diverse cities and communities stronger, healthier and more resilient. Exelon is a Fortune 200 company with 20,000 colleagues serving over 10.7 million customers across six energy companies. They are committed to creating an environment where every person can thrive, focusing on purposeful careers, growth opportunities, community impact, and support to thrive. Exelon values diverse voices, fresh perspectives, and bold thinking, and offers competitive compensation, incentives, excellent benefits, and the opportunity to build a rewarding career.

Requirements

• Two years of customer service experience (preferably in a call center environment)
• High School Diploma or GED Equivalent
• Ability to work rotating shifts (including third shift) required
• Strong computer skills and communication skills
• Successful completion of the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Behaviors Associated with a Call Center Environment, and a typing proficiency test at 35WPM, in addition to interviewing for the position
• Participation in the local union and payment of union dues required
• Ability to adhere to working the required schedule as described

Nice To Haves

• Previous customer service in a high-volume customer-oriented industry strongly preferred.
• Bilingual in English and Spanish [if role is posted as bilingual]

Responsibilities

• Main point of contact for our customers.
• Receiving and answering customer telephone inquiries.
• Processing computer orders regarding customer service requests, credit and collection activities, deferred payment arrangements, and new business service inquiries.

Benefits

• Hourly rates will be paid in accordance with terms of the candidate’s skills, qualifications, experience or collective bargaining agreement: $39.26/Hr.
• Medical Insurance
• Retirement benefits
• Floating and fixed holidays and sick time
• Employee Assistance Program and resources for mental and emotional support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED