Curriculum and Instructional Design Specialist

Sonova AG

1d•Remote

About The Position

The Curriculum and Instructional Design Specialist is responsible for leading the strategy, design, and continuous improvement of the training curriculum and instructional development across customer success by utilizing best practices and independent judgment in instructional design and establishing methods for delivery that align with business objectives, regulatory requirements, and organizational performance goals.

Requirements

Bachelor’s degree or equivalent experience in training and/or instructional design required; training certifications are preferred.
Demonstrated experience in training delivery, including 2+ years conducting training/OJT/coaching/mentoring, 3+ years in instructional design and curriculum development, and 2+ years working with Learning Management Systems (e.g., Totara, Docebo); experience in audiology/medical devices, process improvement, LMS exposure beyond baseline, customer service, and operations processes is preferred.
Strong interpersonal and analytical skills required to effectively engage stakeholders and assess training needs.
Proven classroom management, facilitation, and mentoring/OJT capabilities required to support diverse learning environments.
Ability to act as a positive, dynamic role model for Customer Service staff required, demonstrating leadership presence and influence.
Excellent verbal, written, and presentation skills required to deliver effective training and communication across audiences.
Proficiency in Microsoft Office required; experience with eLearning development tools and technologies is preferred.
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Nice To Haves

training certifications
experience in audiology/medical devices
process improvement
LMS exposure beyond baseline
customer service
operations processes
experience with eLearning development tools and technologies

Responsibilities

Assess and define training needs across supported audiences for new products, processes, and systems; independently prioritize initiatives, allocate resources, and develop schedules for design, delivery, and evaluation of learning programs.
Design and develop comprehensive learning experiences—including new hire onboarding, role transitions, leadership training, and ongoing product/process/technology education—applying appropriate instructional methodologies, adult learning principles, and business-aligned frameworks.
Develop instructional strategies, course materials, and assessment techniques while determining the optimal integration of instructional technologies and best practices; create learning content across multiple formats (print, graphics, audio, video, and multimedia) with ownership of format, content, and delivery decisions.
Lead the implementation and optimization of learning technologies, including multimedia tools, course authoring platforms, and Learning Management Systems (e.g., Sonova LMS, Docebo); evaluate, recommend, and enhance tools and technologies supporting the online learning environment.
Research and advise leadership on educational best practices, instructional resources, emerging technologies (including AI in adult learning), and multimedia solutions; continuously evaluate training methodologies and delivery technologies, document findings, and drive improvements based on business impact.
Ensure training compliance and operational effectiveness by maintaining up-to-date learning materials and work instructions, collaborating with trainers on content management, participating in internal and external audits, interpreting regulatory requirements, advising on corrective actions, overseeing training schedules and audience assignments, supporting content prioritization, and designing/evaluating annual exams aligned to dynamic resource allocation (DRA) goals, along with other assigned duties.

Benefits

Medical, dental and vision coverage
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform