Instructional Design/ Curriculum Designer

Diversified Services Network, Inc.•Peoria, IL

8h•Onsite

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Business Development Consultant/Instructional Design/Curriculum Designer to join their team in Peoria, IL. The role involves assisting with the development and delivery of training modules, courses, and programs, ensuring their relevance to the organization's customer service processes. The consultant will also help gather customer service performance data to measure training program success, monitor ROIs, and take steps to improve training effectiveness. Additionally, the position requires reviewing and maintaining training materials to ensure compliance with organizational policies and procedures.

Requirements

Bachelor’s degree or higher in Education or Instructional Design
2 yrs of relevant work experience required regardless of education level.
Instructional Design Certificate acceptable with at least four years’ relevant work experience.
Previous demonstrated experience in instructional design: ADDIE models
Familiarity with adult learning principles
Proven demonstration to create training courses.
To perform business needs analysis.
To apply current instructional design standards
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

Nice To Haves

Familiarity with dominKnow ONE suite of authoring tools
Familiarity with process and products
Proficiency with conducting DACUM events
Familiarity with Questionmark

Responsibilities

Assists with developing and delivering training modules, courses and programs; ensuring that courses and materials are relevant to the organization's customer service processes.
Assists with gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.
Reviewing and maintaining training materials to ensure compliance with organizational policies and procedures.