Curbside Team Member Lead

Meijer•Warsaw, IN

2d•Onsite

About The Position

As a family company, Meijer provides career and community opportunities centered around leadership, personal growth, and development. This role involves providing direction related to operations, processes, and conditions of their area. The Lead plans, guides, and empowers team members in the day-to-day operation of the department, setting an example for exceptional customer experience and influencing peers to create a winning strategy. This position may also require acting in a Lead capacity in other departments throughout the store. This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

Requirements

Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
Initiates interactions with customers and peers.
Excellent verbal and written communication.
Retail or other customer service experience preferred.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend and twist while handling product.
Experience executing plans.
Positive influence to create a strong team environment.
A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Responsibilities

Provides direction related to operations, processes, and conditions of their area.
Plans, guides, and empowers team members in the day-to-day operation of the department.
Sets example for those in their department by modeling exceptional customer experience.
Helps achieve department goals and influence peers to create a continued winning strategy.
Engages peers to provide the best possible shopping experience for customers, including an exceptional checkout experience.
Communicates with team members and assigns daily work tasks.
Mentors and coaches other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
Works with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales, and profitability.
Ensures freshness of products by closely monitoring execution of rotation and dating policies.
Guides the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
Leads team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
Actively creates an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
Operates a register and handles cash when needed.
Operates powered equipment, where applicable.
Participates in period end inventories, where applicable, to help achieve goals.
May be required to act in Lead capacity in other departments throughout the store.