Curbside

Helen Fitzgerald's•Sunset Hills, MO

8d•Onsite

About The Position

The Curbside Server role involves managing multiple responsibilities across three distinct locations: Curb, Phones, and Bag. Depending on the day and staffing needs, you may be assigned to one, two, or all three of these positions. This role requires excellent customer service, organizational skills, and the ability to multitask in a fast-paced environment. You will be responsible for interacting with guests both in person and over the phone, ensuring accurate order fulfillment, and managing payments.

Requirements

Must have strong working knowledge of the entire menu to ask guests leading questions.
Possess superior phone etiquette.
Respond to any inquiries knowledgeably.
Keep calm under pressure.

Responsibilities

Organize receipts and staple them to completed bags by matching check numbers of expo slips to receipts.
Take credit card or cash payments car-side as necessary.
Verify the guest’s name and order curbside before handing the bag to the guest.
Keep an organized, running list of guests/cars that are waiting to pickup.
Be present in curbside room at all times to watch for cars or answer curbside calls.
Greet guests when they arrive in their cars.
Communicate with guests about their order status.
Communicate with Bagger about which orders are ready to come to the front.
Answer all phone calls within 2 rings.
Have knowledge of the phone system functions to transfer, hold, and page calls.
Take orders and ring them in POS.
Take payment over the phone.
Keep credit card receipts organized in drawer.
Accurately Bag all To-Go orders.
Communicate with the kitchen staff about timing of food and/or items you still need.
Communicate with the Curb person about which orders are ready to go to the front.