Curated Experience Director (CXD)

ISS•Los Angeles, CA

8d•$117,000 - $140,000•Onsite

About The Position

The Curated Experience Director (CXD) is a key role responsible for supporting the campus curated experience strategy, executing a variety of events, and managing all aspects of Marketing, Communications, and Engagement. This individual will work closely with the Culinary Team to manage all physical, digital, and region-wide marketing and communication touchpoints. The CXD will lead and inspire a diverse team to deliver exceptional experiences for guests, clients, and colleagues, while partnering with Catering, Facilities, and Front of House service streams. A close collaboration with the client’s internal Events team is also expected for managerial and event-related support.

Requirements

Bachelor's degree or equivalent of three years of work experience in a similar role.
Experience in event planning and hospitality.
Experience in all aspects of event planning and vendor sourcing/management.
Experience managing employees.
Demonstrates experience using computer software.
Proficient in PowerPoint, Excel, Word and Google Docs.
Strong interpersonal skills.
Ability to effectively communicate and relate to all levels within and outside the organization.
Ability to create and build positive and productive relationships.
Highly organized and capable of managing multiple projects at once with exceptional attention to detail.
Excellent verbal, written communication, editing, proofreading, and grammar skills.
Experience working with a team and collaborating with various stakeholders.
Must be capable of working independently and taking initiative on projects.
Track record of effectively managing and delivering against multiple projects simultaneously in a very fast-moving environment.
Ability to solve problems using quantitative analysis.
Understand customer service and satisfaction.
Understand reporting systems and the environment; comfort with managing large scale budget.
Always remembers safety first.
A strong commitment to company service values.
Adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures.

Nice To Haves

Experience with design programs is a plus.
A key eye for graphic and digital design is desired.
Heavy emphasis on customer service and partnering with executive, facilities management, and multiple vendor representatives.

Responsibilities

Support the campus curated experience strategy.
Execute a variety of events such as service celebrations, concerts, wellness events, multi-cultural events, and recognition programs.
Manage all aspects of Marketing, Communications, and Engagement.
Collaborate with the Culinary Team on marketing and communication touchpoints.
Lead, inspire, and support a diverse team in delivering exceptional experiences.
Partner and collaborate with Catering, Facilities, and Front of House service streams.
Provide managerial and event-related support to the client’s internal Events team.
Set standards and accountability measures around sanitation.
Develop team members through constructive feedback and personal development plans.
Build professional relationships with clients and department stakeholders.
Conduct inspections and ensure quality levels.
Attend seminars, workshops, and conferences to improve job knowledge (pre-approval required).
Deliver consistent quality in planning and execution of VIP and complex events, pop-up events, and vendors.
Develop and execute strategies to achieve curated experience revenue forecasts.
Develop and manage all aspects of the curated experience budget, reviewing financial reports and taking corrective actions.
Strategize alignment of curated experiences/events and all aspects of marketing and communications across all regional offices.
Build awareness of products, programs, and activities that support strategy, generate demand, and enhance customer experience.
Oversee the Marketing Coordinator in all aspects of digital signage and menu displays across 4 regional offices.
Support the Marketing Manager in developing promotions that support the ISS Guckenheimer brand.
Incorporate client branding across all client-facing marketing collateral and communications.