Curam Business Consultant

Merative

2d•Remote

About The Position

Cúram by Merative empowers governments around the world to deliver smarter, faster social services. For more than 25 years, Cúram has helped national, regional, and local governments modernize social programs, equip caseworkers with powerful tools, and connect individuals and families to the support they need. Trusted across 12 countries and jurisdictions, available in 14 languages, and supporting more than 970 government programs, the Cúram platform helps protect and serve 187 million people annually—from large-scale national modernization initiatives to mission-critical child welfare and social care systems. This isn’t just software—it’s the digital safety net that helps communities thrive. As a Business Consultant on the Curam team, you will have responsibility for the delivery of project implementations utilizing your current skills while growing your expertise in Curam and Social programs.

Requirements

At least 5 years of experience as a Business Analyst in a large IT consulting firm or a public sector agency, with a focus on delivering technology-driven projects.
Curam services delivery and/or Curam product experience, ideally with understanding of Universal Access, Evidence, Rules and Outcome Management.
Proven expertise in business process analysis, including user stories, process flows, gap analysis and documentation.
Expertise in identifying and evaluating delivery methods and advising teams on best practices based on measurable outcomes.
Experience supporting teams by helping visualize outcomes, prioritize tasks, and delivering solutions aligned with the Minimum Viable Product (MVP), sprint, and project scope.
Capability to confidently facilitate cross-functional meetings involving clients, system integrators, and technical teams.

Nice To Haves

Social Service management experience in public sector/government and functionality of Human Services programs such as Child support, SNAP, TANF, juvenile justice, eligibility, etc
Experience implementing and customizing Commercial-off-the-shelf (COTS) functionality to meet requirements.

Responsibilities

Research, analysis, definition and documentation of customer requirements.
Analyzing the business requirements of our customers and writing the functional documentation and user stories required by the technical consultants who develop our software.
Act as the point of contact for business-related questions and issues that arise and require clarification, working closely with technical consultants.
Act as a focal point for the design and development team when discussing design options and the various merits of different approaches.
Become a Cúram product functional expert, giving demonstrations of the software capabilities, performing fit/ gap analysis and advising on the best approach to implementing solutions using the product.
Scope Proofs of Concepts (POCs), if necessary, with technical support.
Lead agile sessions when required.
Prioritize and document solution requirements including Use case and/or process flows, User Stories, Data definitions and/or logical data models, Screen design and story boarding, QA and test case development