Business Consultant
About The Position
We are seeking an experienced Business Consultant to lead the end-to-end design, configuration, and implementation of client solutions within the CounselLink legal operations platform. In this client-facing role, you will partner with corporate legal departments to understand complex business requirements and configure solutions across Legal e-Billing, Matter Management, Claims Management, Contract Lifecycle Management, Analytics, and AI-enabled workflows. You will serve as a trusted advisor throughout the implementation lifecycle, from discovery and solution design through deployment, training, and post-launch support. This position requires strong consulting, stakeholder management, project implementation, and problem-solving skills. Periodic travel may be required to support client engagements, team meetings, and industry events.
Requirements
- Experience implementing, configuring, or consulting on CounselLink, legal operations software, or comparable enterprise technology platforms.
- Experience in business analysis, consulting, or client-facing implementation roles.
- Demonstrated ability to gather, document, and validate business requirements.
- Experience configuring and supporting enterprise software solutions.
- Knowledge of software implementation methodologies, testing processes, and deployment activities.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to manage multiple client projects and priorities simultaneously.
- Experience developing documentation, training materials, and user guides.
- Strong stakeholder management and relationship-building skills.
- Experience identifying and managing project risks, issues, and mitigation plans.
- Excellent verbal and written communication skills.
- Ability to navigate challenging client situations with professionalism and a solution-oriented approach.
Nice To Haves
- Knowledge of corporate legal departments and legal operations processes.
- Understanding of legal terminology, legal billing, matter management, and contract lifecycle management.
- Experience with AI-enabled workflows, automation technologies, or process improvement initiatives.
- Familiarity with project management methodologies and implementation frameworks.
- Experience supporting system integrations and data migration activities.
- Experience presenting to senior leadership and executive stakeholders.
Responsibilities
- Lead end-to-end client implementations within the CounselLink platform.
- Facilitate discovery sessions, workshops, and business process reviews to understand client objectives and requirements.
- Gather, document, and validate business and functional requirements.
- Translate clients into scalable system configurations and solution designs.
- Configure and support solutions including Legal e-Billing, Matter Management, Claims Management, Contract Lifecycle Management, Analytics, and AI-enabled workflows.
- Develop and execute testing strategies, including system testing and user acceptance testing (UAT).
- Troubleshoot functional and technical issues throughout implementation and post-launch support.
- Manage project deliverables to ensure implementations are completed within scope, timeline, budget, and quality expectations.
- Create user guides, training materials, process documentation, and best-practice resources.
- Support changing management activities to drive successful adoption and business outcomes.
- Identify project risks, develop mitigation plans, and proactively manage issue resolution.
- Build trusted relationships with client stakeholders, including senior leaders and executive audiences.
- Deliver presentations, demonstrations, webinars, and solution reviews for clients and other audiences.
- Collaborate cross-functionally with internal teams to address client needs and support long-term success.
- Stay current on emerging technologies, including AI capabilities, and identify opportunities to improve client and internal business processes.
Benefits
- Shared parental leave
- Study assistance
- Sabbaticals
- Comprehensive, multi-carrier program for medical, dental and vision benefits.
- 401(k) with match
- Employee Share Purchase Plan
- Wellness platform with incentives
- Headspace app subscription
- Employee Assistance and Time-off Programs.
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
