Business Consultant

STARLIMS Corporation•, (Multiple States)

5d•Remote

About The Position

STARLIMS provides leading Laboratory Information Management Systems (LIMS) solutions that have served customers around the world for over 30 years. STARLIMS solution suite helps to improve the reliability of laboratory sampling processes, manage complex testing workflows and analytical methods, support compliance with global regulatory requirements and industry standards, and provide comprehensive reporting, monitoring, and analysis capabilities. With multiple support centers across the globe, STARLIMS solutions are used in labs across multiple industries and disciplines including pharma & biotech, life sciences, food & beverage, manufacturing, petrochemical refineries and oil & gas, chemical, public health, forensics and environmental offering an influx of global career opportunities. This position is highly visible within the organization and plays a key role in the success of the sales process and customer retention. The Pre-Sales Technical Consultant is expected to operate with professionalism, strategic insight, and a customer-centric approach. The Business Consultant is integral to supporting the Sales Team in meeting annual revenue objectives through technical expertise and strategic assistance. This role requires in-depth knowledge of the laboratory informatics industry and strong proficiency with STARLIMS and LapStep products, which are owned by our organization. The Pre-Sales Technical Consultant will work closely with various teams to develop effective technical solutions tailored to customer needs, contributing to the overall sales strategy and influencing purchase decisions.

Requirements

Experience with LIMS, ELN, SDMS, QMS, or other regulatory/scientific informatics software.
Hands-on experience in laboratory environments or strong familiarity with laboratory operations and informatics requirements.
Strong understanding of relevant regulatory standards.
Ability to develop tailored technical solutions and communicate complex information effectively.
Strong problem-solving and analytical skills to create customer-focused solutions.
Effective verbal and written communication skills for a variety of internal and client-facing interactions.
Collaborative approach, working seamlessly with multiple departments to achieve business objectives.

Nice To Haves

Basic experience with SQL-compliant databases, especially Oracle and Microsoft SQL Server products, is an advantage.

Responsibilities

Sales Support: Collaborate with the Sales Team to drive pre-sales processes, ensuring alignment with revenue targets.
RFI/RFP Assistance: Contribute to the technical part for RFIs and RFPs, ensuring comprehensive, accurate, and competitive technical and functional content.
Solution Demonstration Development: Create and deliver tailored solution demonstrations that effectively showcase the strengths and values of STARLIMS and LapStep, addressing the specific needs and challenges of clients.
Cross-Department Collaboration: Work closely with Professional Services, Product Management, Sales Operations, Marketing, and Support to facilitate cohesive and efficient pre-sales and post-sales workflows.
Customer Engagement: Communication with clients to ensure satisfaction, act as a technical advisor, and build trust and partnership.
Industry Expertise: Stay informed on industry trends, competitive products, and emerging technologies to ensure informed positioning of our solutions.
Strategic Input: Provide feedback on product enhancements and strategic initiatives, taking into account both financial outcomes and customer impact.
Integrity and Communication: Demonstrate honesty and transparency, presenting complete and accurate information to internal and external stakeholders. Maintain a high level of integrity and keep commitments to uphold company values.