CUNY EDGE Advisor

Research Foundation of The City University of New York•New York, NY

6d•Hybrid

About The Position

The CUNY EDGE program, a collaboration between CUNY and the New York City Human Resources Administration (HRA), supports public assistance recipients enrolled in college. Launched in 2016, CUNY EDGE offers services, benefits, and support to help students achieve academic excellence, graduate on time, and find employment. The program integrates academic and professional advisement, personal development seminars, paid work experience, and public benefits case management assistance. This role involves providing academic and career support to students both virtually and on campus, with a focus on student success, operational excellence, and continuous improvement.

Requirements

Bachelor’s degree required.
Professional experience preferably in a higher education or social service program serving low-income students, career development, or human services.
Great customer service skills to identify needs, troubleshoot, recognize persistent issues, and improve efficiencies in processes.
Excellent communication skills (written, oral, and interpersonal).
Familiarity with the City University of New York (CUNY), including its policies and procedures; and platforms such as CUNYfirst, DegreeWorks, EAB Navigate, etc.
The ability to academically and personally advise students, supporting them in achieving their educational and career objectives.
A strong commitment to the advisement model and effective strategies for serving college students.
Experience in building and managing partnerships and relationships with various college support services, departments, faculty, and staff.
Ability to maintain confidentiality of student records, as appropriate.
The chosen candidate must be able to work in-person/on-campus.

Nice To Haves

Detail-oriented with strong organizational and technological skills.
Proficiency using standard office computer programs, systems, survey tools, and graphic design platforms such as Canva.
Familiarity with a variety of virtual meeting software platforms (Zoom, Microsoft Teams).
Knowledge of HRA systems preferred.
Knowledge in career development and workshop facilitation, preferred.
Ability to work collaboratively in a team while independently managing daily responsibilities.
Availability to work some evenings & weekends.

Responsibilities

Support the program’s efforts to meet specific numeric goals around student participation, persistence, graduation, and employment.
Provide comprehensive academic advisement and career support services, integrating academic and career advisement.
Conduct individual, group, and e-advising sessions for a caseload of up to 100 students using an “intrusive” and developmental advisement model.
Provide direct services to support students to graduation.
Assist in evaluating student progress in fulfilling requirements for their degree program.
Track and review student contacts on a monthly basis, maintaining accurate academic/career development files for each CUNY EDGE student, and recommending appropriate action plans.
Conduct assessments, review student progress, including degree mapping and transition planning.
Collaborate with other college departments, including financial aid, the bursar, the registrar, counseling center, career center, and academic advising units.
Refer students, obtain student information, and receive referrals.
Collaborate with students to address challenges affecting their participation in program activities.
Actively participate in the program's recruitment efforts and contribute to the orientation of new students.
Work closely with students experiencing academic difficulties, developing tailored advisement interventions.
Oversee the operations of the CUNY EDGE Student Club.
Research and disseminate information on internal & external supports via a weekly newsletter.
Maintain and distribute information on fellowships, internships, housing, and other topics of interest to students.
Complete HRA paperwork and collaborate with HRA to address issues related to students' public assistance cases.
Facilitate a series of academic, personal, and professional development seminars while coordinating and promoting additional workshop opportunities at the college.
Research and assist students in applying for internships, scholarships, and opportunity programs.
Collaborate with college leadership and the Central Office to ensure program quality.
Facilitate/Co-facilitate academic, personal, and career development seminars.
Support the orientation of new students in the Fellowship Program.
Monitor and report engagement, participation in the HRA Fellowship Program, Federal Work Study, and internships by utilizing the required data systems (SEAMS and Research Foundation payroll).
Complete and collect HRA, City College, and Research Foundation paperwork.
Develop and maintain effective working relationships with Fellowship placement sites.
Review student tracking and outcomes data as a member of the CUNY EDGE team.
Perform other duties as assigned by the CUNY EDGE Director.