CUNY EDGE Advisor

Research Foundation of The City University of New York•New York, NY

1d•Hybrid

About The Position

CUNY EDGE is a program born from a partnership between the City University of New York (CUNY) and the New York City Human Resources Administration (HRA) to support public assistance recipients enrolled in college. Launched in 2016, CUNY EDGE provides public assistance recipients enrolled at CUNY with a range of services, benefits, and supports to help them achieve academic excellence, graduate on time, and find employment. Key components of the program include academic and professional advisement, personal development seminars, paid work experience, and public benefits case management assistance. CUNY EDGE balances academic advising and personal support with workforce preparation, leadership development, and community engagement. We are currently searching for a highly motivated individual who will be able to provide academic and career support to students, both virtually and on campus, and perform related duties as assigned. The ideal candidate must have a passion for student success, the ability to provide operational excellence in a fast-paced environment, and a desire for continuous improvement.

Requirements

Bachelor’s degree required with professional experience preferably a) in a higher education or social service program serving low-income students; b) career development, c) human services
Great customer service skills to identify needs, troubleshoot, recognize persistent issues, and improve efficiencies in processes
Excellent communication skills (written, oral, and interpersonal)
Familiarity with the City University of New York (CUNY), including its policies and procedures; and platforms such as CUNYfirst, DegreeWorks, EAB Navigate, etc
The ability to academically and personally advise students, supporting them in achieving their educational and career objectives
A strong commitment to the advisement model and effective strategies for serving college students
Experience in building and managing partnerships and relationships with various college support services, departments, faculty, and staff
Ability to maintain confidentiality of student records, as appropriate
The chosen candidate must be able to work in-person/on-campus

Nice To Haves

Detail-oriented with strong organizational and technological skills
Proficiency using standard office computer programs, systems, survey tools, and graphic design platforms such as Canva
Familiarity with a variety of virtual meeting software platforms (Zoom, Microsoft Teams)
Knowledge of HRA systems preferred
Knowledge in career development and workshop facilitation, preferred
Ability to work collaboratively in a team while independently managing daily responsibilities
Availability to work some evenings & weekends

Responsibilities

Supporting the program’s efforts to meet specific numeric goals around student participation, persistence, graduation, and employment
Supporting the program’s vision of integrating academic and career advisement by providing comprehensive academic advisement and career support services
Conduct individual, group, and e-advising sessions for a caseload of up to 100 students using an “intrusive” and developmental advisement model
Provide direct services to support students to graduation
Assisting in evaluating student progress in fulfilling requirements for their degree program
Tracking and reviewing student contacts on a monthly basis, maintaining accurate academic/career development files for each CUNY EDGE student, and recommending appropriate action plans to promote and ensure student success
Conducting assessments, reviewing student progress, including degree mapping and transition planning
Closely collaborating with other college departments, including financial aid, the bursar, the registrar, counseling center, career center, academic advising units, etc. Refer students, obtain student information, and receive referrals
Collaborate with students to address challenges affecting their participation in program activities
Actively participate in the program's recruitment efforts and contribute to the orientation of new students
Work closely with students experiencing academic difficulties, developing tailored advisement interventions
Oversee the operations of the CUNY EDGE Student Club
Researching and disseminating information on internal & external supports via a weekly newsletter
Maintaining and distributing information on fellowships, internships, housing, and other topics of interest to students
Complete HRA paperwork and collaborate with HRA to address issues related to students' public assistance cases (such as engagement, childcare, case status changes, etc.)
Facilitate a series of academic, personal, and professional development seminars while coordinating and promoting additional workshop opportunities at the college
Research and assist students in applying for internships, scholarships, and opportunity programs
Collaborate with college leadership and the Central Office to ensure program quality
Facilitating/Co-facilitating academic, personal, and career development seminars
Support the orientation of new students in the Fellowship Program
Monitoring and reporting engagement, participation in the HRA Fellowship Program, Federal Work Study, and internships by utilizing the required data systems; SEAMS and Research Foundation payroll
Completing and collecting HRA, City College, and Research Foundation paperwork
Developing and maintaining effective working relationships with Fellowship placement sites
Reviewing student tracking and outcomes data as a member of the CUNY EDGE team
Ability to work some evenings and weekends, as needed
Performs other duties as assigned by the CUNY EDGE Director