Culture and Engagement Manager Senior

PNC Bank•Pittsburgh, PA

2d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Culture and Engagement Manager Senior within PNC's Culture and Engagement organization, you will be based in Pittsburgh, PA. Seeking a strategic workforce engagement leader with deep expertise in designing and executing employee engagement initiatives that drive culture, behavior change, and organizational effectiveness. This role will oversee Employee Business Resource Group (EBRG) operations while leading an expanded focus for broader workforce engagement and culture enablement.

Requirements

Significant experience leading workforce engagement, employee experience, organizational culture, or change management initiatives.
Demonstrated success using employee engagement data and insights to develop and implement strategic programs.
Experience driving behavior change within large, matrixed organizations.
Strong consulting, stakeholder management, and influence skills with senior leaders.
Experience leading teams by applying inclusive leadership practices and managing enterprise programs through collaborative partnership.
Bachelors
At least 5 years of prior management experience is typically required.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Nice To Haves

Background in organizational psychology, human behavior, employee experience, change management, or related disciplines preferred.
Experience supporting hospitality and employee wellness initiatives is a plus.
Comfortable leveraging emerging technologies and automation to improve processes and outcomes.

Responsibilities

Develop and execute enterprise workforce engagement strategies informed by employee engagement data and organizational insights.
Lead initiatives that improve employee experience, strengthen culture, and drive measurable engagement outcomes across a large, complex organization.
Partner with leaders to identify engagement challenges and implement targeted solutions that influence behavior change and organizational effectiveness.
Oversee and drive continuous improvements to the EBRG program, including governance, operations, events, storytelling, and employee participation strategies.
Support culture enablement focused on fostering connection, inclusion, and employee engagement through programs and experiences.
Design localized engagement strategies that account for regional market differences while aligning to enterprise objectives.
Serve as one of the functions trusted advisors to leaders, providing a high-touch consultative approach to improving engagement and culture metrics.
Collaborate with HR, communications, and engagement teams to support enterprise-wide people initiatives and organizational priorities.
Drive adoption of technology, automation, and innovative tools that enhance employee engagement and program effectiveness.
Support efforts for a culture consulting model that provides strategic guidance and white-glove support to business leaders and their teams.
Consults with business leaders to shape and evolve culture and engagement strategies aligned with organizational goals.
Leads the design, implementation, and communication of complex culture and engagement programs and initiatives.
Manages and develops a team and/or leads cross-functional program contributors, providing direction, coaching, and ensuring successful delivery of initiatives.
Oversees program execution from concept through implementation, ensuring alignment, consistency, and measurable impact.
Applies advanced knowledge of culture and engagement best practices, industry trends, and emerging insights to continuously improve strategies and programs.
Helps establish metrics, monitors progress, and communicates effectiveness and impact to senior stakeholders.
Leads change efforts by educating, influencing, and partnering with leaders and stakeholders to drive adoption of enterprise culture and engagement initiatives.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service