Cultural Programming Host

Fay Hospitality Catskills LLC•Callicoon, NY

4d•$18 - $20•Onsite

About The Position

Villa Roma is seeking a highly organized, hospitality-forward, and culturally engaged Cultural Programming Host to support the execution and on-site coordination of Villa Roma’s evolving Cultural Programming initiatives, including entertainment programming, wellness experiences, seasonal activations, retreat programming, and special projects. This role serves as the primary on-property representative for Cultural Programming and plays a critical role in ensuring all experiences are executed with operational excellence, strong guest engagement, and clear interdepartmental communication. The ideal candidate is proactive, detail-oriented, calm under pressure, solution-oriented, and comfortable working in a fast-paced hospitality environment with dynamic schedules and evolving programming needs. They must be able to communicate constructive feedback positively, professionally, and operationally. The Cultural Programming Host will work directly under the Cultural Programming Lead and in coordination with the Cultural Programming Director to support the execution of all cultural, entertainment, and wellness programming across the property. This is not a traditional 9–5 role. Working hours are directly tied to the operational timing of Cultural Programming activations and experiences. The position requires on-property presence during scheduled programming, including evenings, weekends, holidays, retreat experiences, and special events.

Requirements

Previous hospitality, events, entertainment, cultural programming, or guest experience preferred
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Comfortable working evenings, weekends, and flexible operational schedules
Ability to remain calm and solution-oriented in fast-paced environments
Ability to communicate operational feedback constructively and professionally
Strong attention to detail and guest experience
Familiarity with live event coordination, wellness programming, or hospitality operations is a plus
Hospitality-driven
Culturally curious
Operationally minded
Guest-focused
Highly communicative
Adaptable and proactive
Solution-oriented and collaborative
Comfortable giving and receiving constructive feedback professionally
Comfortable serving as an ambassador for the Cultural Programming department on property

Responsibilities

Serve as the on-property representative for all Cultural Programming activations
Ensure programming spaces are properly prepared prior to guest arrival
Coordinate operational flow and guest experience execution during activations
Support setup, vendor arrival, talent check-in, transitions, and strike/load-out as needed
Maintain strong communication between Programming and operational departments throughout activations
Assist with guest flow, audience management, and overall on-site experience support
Coordinate closely with Front Desk, Operations Team, Marketing & Sales, Food & Beverage Team, Daily Activity Manager, and Nighttime Host
Assist in ensuring all departments are aligned on programming timing, guest expectations, operational needs, and scheduling updates
Communicate changes, delays, or operational concerns in real time
Coordinate with Marketing and Operations to ensure all guest-facing communication materials are properly displayed and updated across the property, including flyers, digital screens, signage, daily schedules, activity boards, and additional promotional and communication channels
Serve as the primary on-site communication coordinator for performers, wellness practitioners, entertainers, booking contacts, production vendors, and additional programming partners
Assist with talent hospitality and on-site logistics
Help maintain a professional and welcoming environment for all cultural partners and guests
Coordinate guest check-in for ticketed or RSVP-based events and experiences
Share post-event assessments and operational feedback directly with the Cultural Programming Lead
Complete nightly reporting for each Cultural Programming activation and event
Track and document RSVP totals, actual attendance numbers, guest engagement observations, operational challenges, vendor or talent feedback, and overall execution notes
Maintain attendance records and guest check-in tracking for ticketed or RSVP-based experiences
Assist in identifying opportunities for future programming improvements and guest experience enhancements