Culinary Attendant -EDR

Seneca Gaming Corporation•Niagara Falls, NY

4d•Onsite

About The Position

The Culinary Attendant, EDR is responsible for maintaining food stations in the EDR, ensuring product freshness and adequate stocking levels as determined by the sous chef. This role involves setting up, breaking down, and replenishing food and beverage stations. The EDR Attendant should be polite, knowledgeable, neatly groomed, and capable of interacting with employees with patience and understanding, while also ensuring their work area is clean and organized. This is considered an entry-level position and all duties must be performed in accordance with Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.

Requirements

Must be 18 years of age or older upon employment.
High School diploma or its equivalency preferred.
Previous customer service experience preferred.
Experience not required, entry-level position.
Must possess good communication skills including the ability to read, write and speak effectively to employees as well as customers.
Understand and comply with policies and procedures, daily memos, chemical labels and other instructions.
Must be able to stand, walk and move freely for extended periods of time.
Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke and/or loud noises.
Moderate physical activity is required along with the handling of objects up to fifty (50) pounds.
Work environment involves some exposure to physical risk, which requires following basic safety precautions.
Must be able to work in an environment where smoking is permitted.

Responsibilities

Provide prompt, friendly and courteous service of food and beverage to all casino associates.
Report to work well-groomed and in full uniform on time.
Have a strong understanding of the philosophy and goals associated with the EDR and are supportive of them at all times.
Perform any duties assigned by the manager or shift manager.
Assist all other employees in performing their duties whenever required.
Serve all associates according to established standards of quality, (i.e. answer guest’s questions, be polite and smile at all times, etc.).
Work in a designated area and be attentive to guests at all times and exceed guest’s expectations.
Relay any guest complaint and/or compliment to manager or supervisor on duty.
Adhere to food and beverage policies, procedures and liquor laws.
Maintain full knowledge of the menu and daily specials.
Keep name tag clearly visible.
Maintain clean work areas, utensils and equipment.
Complete production sheets and other records as required.
Prepare food in a safe manner dictated by company standards and policies.
Maintain strict food standards of the highest quality.
Maintain proper food temperatures and complete HACCAP forms according to government regulations.
Work in harmony with others under a strenuous environment.
Greet guests as eye contact is made.
Maintain cleanliness of uniform at all times.
Keep station clean and free of debris at all times.
Complete designated opening and closing side work daily and check with manager or shift manager before leaving.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.