CTI Technical Services Technician

Ensign-Bickford Industries • Saint Charles, MO

4d • Onsite

About The Position

This opportunity is located within our AFB International business, the global science and technology leader in pet food palatability. We develop and produce a full range of liquid and dry palatability enhancers using high-quality ingredients proven to optimize companion animal response and consumption. As an expert in pet food, AFB International is a partner to pet food manufacturers to create better-tasting dog and cat foods, treats and supplements, meeting the specific needs of the pets and pet owners they serve. The company is part of Ensign-Bickford Industries, Inc. (EBI), a privately-owned high technology conglomerate, and has offices and/or production facilities in the USA (global HQ), Europe, Latin America, Mexico, Australia, Thailand and China. As our CTI Technical Application Technician you will be a part of the R&D customer facing team, also known as Customer Technical Insights (CTI) where you will have the opportunity to perform lab work supporting Sales and Marketing colleagues, as well as customer projects, to improve business outcomes and maximize collaboration opportunities. This position is based in our North American Headquarters located in Saint Charles, MO. The CTI Team in Saint Charles, MO, has a regional scope (North America). The responsibility of the team is to think and execute in line with the broader regional strategy while engaging other technical and non-technical functions (marketing, sales, quality, R&D) to leverage existing expertise to maximize the chance of success of projects, to bring new insights to the final customers and to translate customer roadmaps into potential new product or technology developments. While focusing on local customers , this team aims to execute flawlessly to achieve both financial and market share objectives. The Technical Application Technician will be in charge of supporting the CTI team through laboratory activities. This role can cover multiple aspects such as customizing a product, preparing samples, taking care of external lab analyses, or participating in application projects (including with external partners) for internal knowledge building.

Requirements

• Previous experience working in a food, feed science (quality, R&D…), or chemistry laboratory.
• Ability to design and execute lab experiments.
• Ability to process experimental data into reports and presentations.
• Co-ordination with interdisciplinary teams.
• An Associate of Applied Science (A.A.S.) in Food Science, Food Technology, Chemistry, Biology, Microbiology, or Laboratory Technology; or A technical certificate plus relevant work experience.
• Fluent in English and at ease interacting with international colleagues
• Ability to prioritize
• Accurate and strong analytical skills
• Organized, meticulous and detail-oriented
• Team player
• Ability to prioritize and oversee multiple projects in a fast-paced environment
• Excellent communication skills, strong sense of teamwork, networking mindset, and ability to thrive in multicultural environments

Nice To Haves

• Previous experience in the food industry is preferred but not required.

Responsibilities

• Design and conduct lab trials based on customer or the CTI team requests.
• Analyze data, write reports and presentations.
• Facilitate organization of customer kibble for palatability trials by coordinating with the rest of the CTI team.
• Help in preparing samples.
• Set-up and maintain SOPs to ensure effective coordination of laboratory activities between CTI, R&D and QA.
• Ensure the availability and accessibility of all key product data (proximate analysis, minerals, shelf-life, palatability, physical characteristics, composition, logistics, etc.) across the entire portfolio.
• Work closely with R&D and QA team.
• Provide assistance to the Technical Application Specialists to serve customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree