CTI Technical Services Specialist
About The Position
At AFB International, we are passionate about making pet food more enjoyable for pets around the world. As a global science and technology leader in pet food palatability, we develop and manufacture innovative liquid and dry palatability enhancers that help create better-tasting dog and cat foods, treats, and supplements. As part of Ensign-Bickford Industries, Inc., a privately owned high-technology organization, AFB International operates across North America, Europe, Latin America, Mexico, Australia, and China — partnering with pet food manufacturers to deliver solutions pets love and pet owners trust. We are currently seeking a CTI Technical Services Specialist (level based on experience and education) to join our North America Customer Technical Insights (CTI) team. This is an exciting opportunity for a technically minded, customer-focused professional who enjoys combining science, innovation, and collaboration. As a member of our customer-facing R&D team, you will apply your scientific expertise in palatant formulation to support business growth, customer success, and product innovation. You’ll collaborate closely with Sales, Marketing, Quality, Regulatory, and R&D teams while partnering directly with customers to solve technical challenges and develop tailored solutions. In this role, you will report to the Head of Customer Technical Insights – North America and have opportunities to: Work on global and regional customer projects Present at industry conferences Support customer visits alongside Sales teams Influence future product and technology development.
Requirements
- Bachelor's or Master's degree in Food Science, Food Technology, Animal Nutrition, or related field
- 3+ years of experience in the food or feed ingredient industry
- Experience in Technical Applications, R&D, or Customer Technical Service
- Fluent English communication skills and comfort working in an international environment
- Strong analytical and problem-solving abilities
- Excellent organizational and documentation skills
- Ability to manage multiple priorities in a fast-paced environment
- Collaborative mindset with strong teamwork and networking skills
- Customer-focused approach with an innovative and entrepreneurial mindset
- Strong communication and presentation skills
- Comfortable working cross-functionally with Sales and R&D teams
Responsibilities
- Provide customers with technical expertise related to palatant applications and documentation
- Conduct laboratory trials, shelf-life assessments, and product safety testing
- Prepare technical reports and manage product specifications
- Collaborate internally with Regulatory, Quality Assurance, and Dry/Wet Portfolio teams to support customer requests
- Coordinate customer complaint investigations and route issues to appropriate departments
- Support complex technical inquiries and problem-solving initiatives
- Manage customer sample shipments and oversee transitions from sample phase to production
- Develop and maintain team dashboards and technical documentation
- Partner with interdisciplinary teams to drive project success
- Work directly with customers to understand operational needs and solve technical challenges
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
