CTI Technical Services Specialist

Ensign-Bickford Industries, Inc.•St. Charles, MO

13d

About The Position

This opportunity is located within our AFB International business, the global science and technology leader in pet food palatability. We develop and produce a full range of liquid and dry palatability enhancers using high-quality ingredients proven to optimize companion animal response and consumption. At AFB International, we are passionate about making pet food more enjoyable for pets around the world. As a global science and technology leader in pet food palatability, we develop and manufacture innovative liquid and dry palatability enhancers that help create better-tasting dog and cat foods, treats, and supplements. As part of Ensign-Bickford Industries, Inc., a privately owned high-technology organization, AFB International operates across North America, Europe, Latin America, Mexico, Australia, and China — partnering with pet food manufacturers to deliver solutions pets love and pet owners trust. We are currently seeking a CTI Technical Services Specialist (level based on experience and education) to join our North America Customer Technical Insights (CTI) team. This is an exciting opportunity for a technically minded, customer-focused professional who enjoys combining science, innovation, and collaboration. As a member of our customer-facing R&D team, you will apply your scientific expertise in palatant formulation to support business growth, customer success, and product innovation. You’ll collaborate closely with Sales, Marketing, Quality, Regulatory, and R&D teams while partnering directly with customers to solve technical challenges and develop tailored solutions. In this role, you will report to the Head of Customer Technical Insights – North America and have opportunities to: Work on global and regional customer projects Present at industry conferences Support customer visits alongside Sales teams Influence future product and technology development Our CTI teams span North America, Europe, Asia Pacific, and Latin America, giving this role a truly global perspective. We foster a collaborative, science-driven environment where innovation, customer insight, and teamwork drive success. You’ll be part of a company that: Encourages cross-functional collaboration Values scientific curiosity and innovation Supports professional growth and development Operates at the forefront of pet food technology.

Requirements

Bachelor's or Master's degree in Food Science, Food Technology, Animal Nutrition, or related field
3+ years of experience in the food or feed ingredient industry
Experience in Technical Applications, R&D, or Customer Technical Service
Fluent English communication skills and comfort working in an international environment
Strong analytical and problem-solving abilities
Excellent organizational and documentation skills
Ability to manage multiple priorities in a fast-paced environment
Collaborative mindset with strong teamwork and networking skills
Customer-focused approach with an innovative and entrepreneurial mindset
Strong communication and presentation skills
Comfortable working cross-functionally with Sales and R&D teams

Responsibilities

Provide customers with technical expertise related to palatant applications and documentation
Conduct laboratory trials, shelf-life assessments, and product safety testing
Prepare technical reports and manage product specifications
Collaborate internally with Regulatory, Quality Assurance, and Dry/Wet Portfolio teams to support customer requests
Coordinate customer complaint investigations and route issues to appropriate departments
Support complex technical inquiries and problem-solving initiatives
Manage customer sample shipments and oversee transitions from sample phase to production
Develop and maintain team dashboards and technical documentation
Partner with interdisciplinary teams to drive project success
Work directly with customers to understand operational needs and solve technical challenges