CT Scan Technician (Monday to Friday 10:30am to 7:30pm)

Glidewell Dental•Newport Beach, CA

3d•Onsite

About The Position

This role is responsible for operating CT scanning equipment to process dental impressions and prepare them for the design phase. The technician will ensure the accuracy and quality of scans, manage case data, and provide administrative and customer support. The position requires attention to detail, dexterity, and the ability to work efficiently in a fast-paced environment.

Requirements

High school diploma or equivalent.
Previous dental technician or dental technology training.
Previous experience working in positions that require hand and finger dexterity.

Nice To Haves

Prior dental work experience or background.
Previous experience in gaming or the use of social media platforms.
Virtual Plaster Experience (VPX) certification.

Responsibilities

Determines suitability of customers’ impressions.
Selects appropriate manufacturing settings for each product/case.
Utilizes designated system and software to scan impressions.
Forwards accurately completed scans to design process.
Tests CT software and hardware; validates or calibrates system or equipment as needed.
Assists in various tasks relating to the CT Scan process.
Uploads files as required.
Opens inbound cases and applies spray.
Scans case with image capture system to take digital picture of case.
Prints work orders, work order stickers, and billing invoices for inbound and outbound cases.
Attaches appropriate documents to Rx/cases.
Affixes work order sticker to case pan.
Verifies case data accuracy including but not limited to account number, patient name on Rx, work order, and work order sticker.
Ensures items listed on invoice matches case box contents.
Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary in order to complete duties.
Ensures work area is maintained in a clean and orderly state throughout work shift.
Partners with Shipper/Distributor to validate outbound production.
Identifies and interprets data to be entered into appropriate systems according to incoming mail type and pre-established shipping data entry guidelines.
Locates and corrects errors related to orders; asks for assistance when needed.
Inputs prescription with corresponding case codes into Customer Management system.
Searches for customer accounts, names, and addresses in Elektra; executes search using search keywords and account phone number.
Selects appropriate carrier and shipping option according to due date of outbound case; ensures Doctor/special instructions are followed as requested.
Familiarizes self with different carrier shipping systems and software; utilizes carrier shipping systems when not integrated with Elektra or DL +.
Applies appropriate shipping charge to each outbound case.
Greets all guest, walk-in traffic in a hospitable manner.
Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information.
Processes orders and prepares correspondences.
Assists customers in problem solving, planning, development and execution of stated goals and objectives.
Ensures customer retention and satisfaction.
Sorts and distributes incoming mail.
Performs other related duties and projects as business needs require at direction of management.