Provides spare parts quotations to distributors, agents and end-customers. Enter Spare Part Orders into SAP. Maintain Spare Part Quotation log. Promote Sulzer's value-added products and services. Responsible for communicating with customers by email, phone or in person. Promote spare parts agreements with end-users in cooperation with Account Managers. Create quotations for spare parts. Compile, sort and verify accuracy of order to be entered, keep records of work completed. Receive and enters orders for spare parts. Track the status of spare parts orders and expedites as necessary. Look after partial shipments. Address complaints concerning billing and/or services. Direct information concerning customer dissatisfaction to the designated department for investigation. Accurately calculate discounts, interest and commissions. Travel for customer visits. < 20% Update reference data base for installed pumps. Take care of sending original documents for all spare parts orders. Follow quality procedures according to ISO 9001.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed